What are the responsibilities and job description for the Telephone Operator position at Lakeside Amusement Park?
Overview
Join our dynamic team as a Telephone Operator and become the vital link that keeps communication flowing smoothly within our organization. As a key member of our administrative team, you will manage multiple phone lines, use a two-way radio, assist visitors, and ensure seamless information exchange across departments. Your energetic approach and dedication will help create a positive experience for everyone who contacts or visits us.
Duties
- Answer and direct all incoming calls promptly using multi-line phone systems and operator switchboards.
- Manage office phone systems efficiently, ensuring clear communication and proper routing of calls.
- Provide courteous and professional phone etiquette while handling inquiries, requests, or dispatching messages.
- Assist visitors by greeting them warmly, verifying appointments, and guiding them to appropriate departments or personnel.
- Perform data entry and maintain accurate records of calls, messages, and visitor logs using Microsoft Office tools.
- Support administrative tasks such as scheduling appointments, managing front desk activities, and coordinating internal communications.
- Handle emergency or urgent calls with professionalism and clarity, ensuring swift response or escalation when necessary.
Experience
- Proven clerical experience with a focus on front desk or receptionist duties in a fast-paced environment.
- Strong communication skills in English; multilingual or bilingual abilities are highly desirable to serve diverse populations effectively.
- Familiarity with telephone systems, operator switchboards, multi-line phone management, and telephony technology.
- Knowledge of office software such as Microsoft Office Suite for data entry, reporting, and correspondence.
- Experience in customer service roles demonstrating patience, professionalism, and excellent interpersonal skills.
- Ability to type quickly and accurately while managing multiple phone lines simultaneously.
- Basic understanding of medical terminology or technical proficiency related to office or dispatch operations is a plus.
Preference for individuals who live close (Wheat Ridge, Highlands, Sloan's Lake, Edgewater, Arvada, Denver, etc...).
Must be able to work shifts during the hours of 12:30 pm to midnight. Shifts are generally 4-7 hours. Must be available to work weekends and summer holidays.
Must be at least 18 years old and have reliable transportation.
Join us as a Telephone Operator to be the friendly voice that connects people with the information they need! Your enthusiasm for helping others combined with your technical skills will make a meaningful difference every day. We value your dedication to delivering top-tier service in a vibrant environment where your skills shine!
Pay: $15.20 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $15