Supervisor Collections

The Collections Supervisor is responsible for leading a large team of collections professionals to ensure efficient collection of outstanding receivables, reduce bad debt, and improve cash flow. This role involves strategy development, team management, and driving process improvements to enhance overall operational performance. The ideal candidate is a proactive leader with a problem-solving mindset, capable of fostering team growth and aligning departmental objectives with organizational goals.

Reports To

Director Collections and Cash Applications

• Supervise, guide, and motivate the Collections team to achieve performance goals and ensure timely payment collections.
• Manage high-volume collections operations, providing mentorship, performance feedback, and tailored development plans in collaboration with the Collections Team Lead.
• Design and oversee training programs to enhance team skills and support professional growth.
• Develop and execute strategies to improve collections processes, reduce aging receivables, and ensure compliance with policies, regulations, and lien enforcement.
• Collaborate with Billing, Sales, Legal, and other teams to resolve disputes and facilitate timely payment resolutions.
• Monitor team workflows, address portfolio coverage issues, and escalate disputes or challenges as needed.
• Act as the escalation point for complex accounts, including stop-service accounts and payment plans, identifying root causes and implementing corrective actions.
• Conduct credit analysis, manage credit limit adjustments, and provide data-driven insights to leadership on trends, risks, and opportunities.
• Track and report on key metrics such as DSO and collection effectiveness, preparing detailed performance reports with strategic recommendations.
• Identify and implement process improvements, including automation, to streamline operations and enhance customer satisfaction.
• Partner with management to align collections strategies and minimize bad debt.
• Lead initiatives to drive operational efficiency and ensure exceptional service quality.
• Stay informed of industry trends and legal requirements for collections.
• Perform other duties as required or assigned.

Requirements:

• High school diploma or equivalent required; associate or bachelor’s degree in finance, accounting, or related field preferred.
• Minimum of 5 years supervising large collections teams and at least 7 years of collections experience.
• Proven record of reducing bad debt and improving cash collections.
• Waste management and/or construction collections experience preferred
• Knowledge of Mechanics Lien Laws across multiple states.
• High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.
• Licenses/Certificates/Designations – National Association Credit Management (NACM) or similar is preferred.
• Strong communication, analytical, problem resolution, and customer experience skills required.
• Excellent time-management skills and ability to thrive in a fast-paced environment and meet tight deadlines.
• Ability to work under pressure and present strategies and progress to leadership.
• Familiarity with Enterprise Resource Planning (ERP) systems, order to cash tools, and reporting tools (e.g. Power BI).
• Demonstrated ability to work cross-functionally.
• Willingness to learn and educate team on new developments.
• Fluent in Spanish is a plus.
• Some regional travel may be required.

Physical Demands / Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Req Benefits: The Company LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the en
Compensation: 68k-85k
Additional Details : Physical Demands/Environmental Factors * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear * Occasionally required to stand and walk
Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age,