Restaurant General Manager

General Manager Job Description

Title: General Manager Department: Operations Reports To: Director of Operations
Job

Code: FLSA Status: Salary Grade Level: Date:
GM Exempt Negotiable/DOE

If you have ever stepped foot into a Margarita Factory, then you know our concept is not only designed around delicious food, but also a unique dining experience for our guests. Since opening our first location in 2008, the Castro family-owned businesses have continually been innovative with their restaurants, becoming one the most popular Mexican restaurants families in the Great
Northwest. Margarita Factory is known for its delicious food, extraordinary drinks, and unmatched service-driven attitude where every guest has an experience they remember, no matter the occasion.
We are looking to expand our leadership with self-motivated, natural leaders, who are inspired by taking on new challenges and driven to succeed. Successful leaders at Margarita Factory are adaptable, thrive in a high-volume restaurant environment, are dependable as well as hungry to create the best place to work for the best people. Our atmosphere is exciting, extremely fun and our uniforms are the perfect mix of trendy and classy. If you love to work hard, play hard and win and think you are the perfect candidate, we would love to meet you!

Job Summary
Manages the day-to-day operations of a restaurant, ensuring guest satisfaction. Develops, directs, and supervises hourly Team Members to attain sales and profit objectives while maintaining the highest standards of quality food, beverage, service, cleanliness, organization, and sanitation.

Supervises/Oversees
▪ AGM/Manager ▪ Shift Supervisor ▪ Kitchen Manager ▪ Hourly Employees

Key Performance Elements/Essential Functions
● Responsible for promoting the Core Values & Disciplines of the Company, setting the standard for the restaurant through leadership by example.
● Manages all operations of the restaurant.
● Thorough understanding of all Company policies, procedures, and operating standards.
● Ensures compliance with operational standards, Company policies, federal/state/local laws, and ordinances.
● Oversees and assists with the inventory, purchasing, receiving and storage of company specified products.
● Supervises the quality of food preparation, limited time offers (LTO’s), raw product specifications, and company standards
● Ensures a harassment free environment for all team members and managers.
● Clearly communicates company direction to all personnel.
● Resolves all guest complaints, striving for a flawless recovery to build brand loyalty.
● Trains, coaches, and counsels team members and facilitates their development.

● Manages new hires and changes of status for team members to ensure accurate and timely payroll and record-keeping.

● Responsible for rolling out new menus, products and promotions.
● Maintains professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
● Upholds safety and security standards at all times.
● Hires, supervises, develops, and when necessary, terminates team members.
● Creates management schedules, following established Company guidelines and procedures, while maintaining established budgetary guidelines.
● Oversees the scheduling of team members, making sure there are sufficient workers present to cover peak service periods within approved budgetary guidelines, while working toward eliminating turnover and overtime.

● Ensures security of the restaurant and its contents.
● Monitors and maintains the cleanliness and orderliness of all restaurant areas.
● Ensures building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis.
● Ensures that all operations, recipe and specifications books are current and maintained.
● Overall P & L awareness and accountability.

Key Competencies/Characteristics
● Lives our Core Values & Disciplines.
● Exhibits:

● Excellent leadership and motivational skills.
● Excellent interpersonal/listening/communication skills
● Excellent problem resolution/guest recovery skills.
● Attention to detail and analytical skills.
● Willingness to adept and learn new technology and ways to operate the business

● Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
● Self-disciplined and self-motivated.
● Able to remain professional and calm under stressful conditions.
● Experienced and proficient in the use of basic computer technology, e.g. POS systems, Microsoft

Office programs, and similar.
● Strong commitment to serving others.
● Dependable, trustworthy.
● Willing to extend themselves to the guests they serve with genuine hospitality.
● Genuinely warm and sensitive/polite.
● Exhibits a professional image at all times.
● Committed to professional and personal self-development.

Physical Requirements
● Able to lift and carry 30-50 pounds – may be required several times per shift.
● Must have sufficient mobility to move and/or operate in various work areas. Bending, turning, twisting upper body, reaching, etc.
● Must be able to stand and exert well-paced mobility for extended periods of time.

● Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.

Additional Information
● Extreme environmental demands are few. The majority of work takes place indoors in climate- controlled areas. At times back-of-house areas can become quite warm.
● The only chemicals involved are those of the cleaning kind. Training is given as to the appropriate use of these chemicals.

Experience Requirements
● Minimum 3 years experience working as General Manager in a similar type full service restaurant concept with annualized sales volume of $3 million or successful Assistant General Manager within the company.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• You're traveling in the same direction as a school bus. It's in the lane next to you and is a few car-lengths ahead of you. The bus starts to slow down and turns on its red flashing lights.

What would you do?
A. Stop to wait for the lights to stop flashing
B. Speed up to get past the bus before it stops
C. Honk the horn to notify the driver that you're passing
D. Continue at the same speed to pass the bus before it stops

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• A guest leaves a very positive, detailed online review about their experience at your hotel.

What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Vancouver, WA 98685 (Required)

Work Location: In person

Salary : $80,000 - $85,000