Manager – IS Epic Engineering - IS Epic Engineering

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

The Epic Engineering Manager is responsible for leading a team of highly skilled engineers in the design, implementation, optimization, and support of Epic HER Infrastructure.

This role ensures that Epic environments are stable, scalable, secure, and aligned with organizational and clinical objectives. The manager oversees system integrations, upgrades, disaster recovery, business continuity and performance improvements, while collaborating closely with other IS support teams, clinical and ambulatory teams and leadership to support patient care and operational excellence.

The position requires strong technical expertise in Epic architecture, project management experience, and the ability to lead cross-functional teams in a fast-paced healthcare IT environment. The manager will also provide strategic direction for technology initiatives, mentor team members, and ensure adherence to industry best practices and regulatory standards.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

• Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
• Coaches team leaders, direct reports and team members to create a productive work environment.
• Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
• Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
• Serves as a mentor for a healthy and safe culture to advance system, department and service experience.

• Manage the deployment, monitoring, maintenance, upgrade, integration, and support of all Epic systems. Identify critical performance, customer service and security metrics and statistics and ensure they are utilized appropriately.
• Develop and implement policies, procedures, and standards. Ensure their conformance with departmental and organizational goals.
• Developing project resourcing strategies, allocating budget, staff, tools, and specialized support necessary for the maintenance and enhancement of solutions within assigned area.
• Providing governance activities to ensure budget, timelines, features and quality are being managed appropriately.
• Coordinate the procurement, installation and maintenance of hardware/software systems.
• Remain current within the profession through publications, educational opportunities, and ongoing development within industry engineering.
• Responsible for the leadership, development, recruitment, and mentoring IT System Engineers.
• Perform other job-related duties as assigned primarily by the Director of IT.
• Show enthusiasm, initiative and pride in work, and commitment to Lakeland Regional Health and our Mission.
• Proven excellence in communication and team skills: ability to present proposals to executive leadership.

Essential:

• Strong knowledge of Epic EHR Infrastructure components such as Hyperspace, Hyperdrive, Interconnects, Web BLOB, MyChart Canto, Haiku, Slicer/Dicer, etc.
• Strong competencies in the following technical areas:
  •Administering Windows and Linux Operating Systems.
  •Microsoft SQL and ODB Database technologies.
  •Disaster Recovery and High Availability with on-premise and cloud environments.
  •Virtualization technologies such as VMware and Hyper-V . *App Delivery/Virtualization such as Citrix XenApp
• Solid documentation skills, writing and reporting (project charters, technical design documentation, change management documentation etc.)
• Results oriented and must be able to work in a fast-paced environment, organized, ability to multitask
• Strong interpersonal skills and ability to manage diverse personnel

• Experience in supporting a large scale, distributed compute and network environment with multiple remote locations

Essential:

• Bachelor Degree

• Master Degree

Other information:

Experience Essential:

- Seven years IT experience, including development, implementation, and maintenance of large-scale integrated solutions

- Strong analytical, problem-solving, and conceptual skills.

- Ability to make sound decisions and solve complex business and technical issues.

- Strong teamwork and interpersonal skills; ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment Knowledge of financial management and budgeting.

Experience Preferred:

- Demonstrates strong abilities in IT project management; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives.

- Successfully developed and implemented applications in new computing architecture environments, using new and emerging technologies Understands IT Infrastructure Architecture and how and why they’ve evolved over the last several years.

- Adept with current IT design methodologies but not married to a particular method.

- Open to new design methodologies and technologies if they improve workflow or reliability Extensive experience in design principals and design processes based on industry best practices.

Certification Preferred:

Epic certifications such as ECSA, Epic ODB or any Epic module certification

Salary : $119,142