Integrated Care Coordinator - Behavioral Hlth O/P

According to the National Institute of Mental Health, an estimated 26.2 percent of adults suffer from a diagnosable mental disorder. Recognizing this need, we at Lakeland Regional Health have devoted ourselves in creating the best mental health facilities possible. We are dedicated to improving outcomes and helping people get well. From helping children and parents survive divorce, to treating depression, our licensed clinical staff provides a team approach to care. Under the direction of a board-certified psychiatrist, our mental health facilities provide in- and out-patient care to adults at all levels of mental health severity. Under the direction of our board-certified child and adolescent psychiatrist, we also provide services to adolescents who require mental health treatment. If you have a heart for those suffering from mental health disorders, please consider joining our mental health department. We have the following opportunity:

Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: Yes

Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period: 80.00

Shift Time: 8:00 AM - 4:30 PM
Location: Lake Miriam Clinic, Lake Miriam - South Lakeland, FL

Summary:
The Integrated Care Coordinator (ICC) will support the Behavioral Health Team within a primary care clinic that utilizes an integrated care model. The ICC will work closely with the licensed behavioral health therapists and medical providers to ensure seamless care coordination for patients with behavioral health needs. This role involves patient advocacy, program navigation, and care coordination to optimize patient outcomes. The ICC is a key member of the care team, working to eliminate barriers to care and facilitating communication between patients, providers, and external resources. The ICC will also support the workflow development for integrated care services and assist with scheduling and care continuity.

Detailed responsibilities:
* People At The Heart Of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
* Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
* Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
* Standard Work: Integrated Care Coordinator
- Coordinate and manage patient appointments, including internal and external referrals, ensuring timely access to care.
- Participate in interdisciplinary team meetings to discuss patient needs and care plans.
- Coordinate care with external providers to ensure continuity and integration of behavioral health services into the patient's overall care plan.
- Anticipate patients' needs and deliver services in a timely, accurate, respectful, and compassionate manner.
- Provide patient education about behavioral health diagnoses and the integrated care model.
- Conduct brief assessments, including individual or family consultations as needed.
- Collect and document thorough social histories, assessments, and screening tools for care planning purposes.
- Implement evidence-based interventions tailored to the needs of adults, children, and families.
- Maintain documentation of referrals to external agencies and foster positive relationships with community partners.
- Ensure culturally competent services are available to meet the unique cultural needs of each patient and family member.
- Ensure culturally competent services are available to meet the unique cultural needs of each patient and family member.
- Assist in developing workflows and processes that enhance the integration of behavioral health services into the primary care setting.
- Support special projects and demonstrate flexibility as the role and service line evolve.

Education:
Essential:
* Bachelor Degree
Nonessential:
* Master Degree

Education equivalent experience:
Essential:
* Bachelor’s Degree in Social Work, Psychology, Human Services, or a related field.
Nonessential:
* Candidates who have completed their Master’s program in social work, counseling, or a related field and are seeking clinical supervision are strongly encouraged to apply.

Other information:
Experience Preferred:
- One year or more experience working in a behavioral health setting.
- One year or more experience working on a integrated behavioral health team
- Experience working with Epic EHR

Certifications Essential: Must pass Level 2 FDLE background screening