Throughput Operations Coordinator - Throughput Ops Ctr RF 7A-730P

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Proactively works to place the patient to the appropriate bed location safely and expeditiously. Coordinates and prioritizes patient placement between the emergency department, in-house units, and procedural areas. Utilizes enhanced critical thinking skill and clinical knowledge to prioritize placements as directed by Logistics Center guidelines, the Logistics Center Supervisor, and/or the Administrative Manager. Responsible for creating direct admit accounts and facilitating bed placement upon direct patient arrival. Responsible for pulling patient emergency department account through to inpatient units upon patient arrival. Responsible for monitoring patient charts for isolation updates and other changes that could alter placement, as well as supervising the update of accommodation codes when necessary. Superior technical skills are expected as interaction with multiple software programs are used to drive and align throughput services. Exceptional customer service skills are required for perceived positive interactions with hospital staff, physicians, physicians’ offices, nursing homes and other healthcare facilities. Responsible for adhering to the regulatory and departmental policies and procedures and must identify opportunities for and contribute to the improvement of quality, safety and cost, as well as patient, customer, and employee satisfaction.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

Essential:

• Knowledge of medical terminology. Demonstrate excellent verbal communication skills.
• Role models LRH values & behaviors and provides a positive customer service outcome

Essential:

• High School or Equivalent

• Associate Degree

Nonessential:

• Customer Service Course, higher education or specialized training related to the medical field.

Other information:
Licenses Preferred: LPN/Paramedic
Certifications Preferred: LPN/Paramedic/CNA/MA
Experience Essential: Minimum of 1-year CNA/MA experience