Business Continuity Analyst

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Monday - Friday

Location: 1730 Lakeland Hills Blvd Lakeland, FL

Pay Rate: Min $73,840.00 Mid $92,310.40

Position Summary

The Business Continuity Analyst is responsible for the development, implementation, and ongoing maintenance of the plans that protect patient care and support uninterrupted hospital operations. In our complex, multi-facility healthcare setting, this role is not merely technical but foundational to our commitment to patient safety and service excellence. The analyst will collaborate extensively with clinical leadership, departmental stakeholders, and IT teams to ensure the resilience of all critical systems and operational workflows.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work: Business Continuity Analyst

• Planning and Development: Develop, maintain, and update Business Continuity Plans (BCPs) for critical IT systems, such as electronic health records (EHR), ancillary systems and ERP solutions. Conduct comprehensive Business Impact Analyses (BIAs) focused on healthcare operations to identify critical functions, and assist in prioritizing continuity efforts. Collaborate directly with business/clinical departments and IT teams to define downtime processes and continuity strategies for essential healthcare systems and applications.
• Risk Management and Mitigation: Identify, assess, and analyze potential risks and disruptions to healthcare IT systems, data privacy (PHI), and patient safety. Recommend and direct the implementation of risk mitigation strategies, procedures, and controls.
• Testing and Validation: Plan and conduct regular, rigorous testing and simulations of BCPs, including tabletop exercises and in collaboration with the Disaster Recovery Engineer, full-scale drills, to validate their effectiveness and enhance response capabilities. Meticulously document all test results, identify gaps or ineffective procedures, and collaborate with relevant teams to implement improvements that improve continuity of operations, reduce patient safety issues, and improve organizational resiliency.
• Incident Response and Recovery: Serve as a key point of contact during IT incidents, emergencies, and disasters, to assist with response and support of business/clinical and IT stakeholders. Participate in formal post-incident reviews to identify lessons learned and collaborate with stakeholders to improve and refine response protocols.
• Compliance and Documentation: Ensure all BCP plans and procedures strictly comply with healthcare regulations and standards, including HIPAA, Centers for Medicare & Medicaid Services (CMS), and The Joint Commission. Maintain comprehensive documentation, reports, and metrics related to all business continuity activities.

Competencies & Skills

Essential:

• Business and analytical critical thinking skills
• Presentation skills
• Communication skills (written and verbal)
• Demonstrated success in teamwork and collaboration

Qualifications & Experience

Essential:

• Bachelor Degree

Essential:

• Business Administration, Healthcare Administration, Information Systems, Information Technology or related field

Nonessential:

• Certified Business Continuity Professional

Other information:

Experience Essential:

- A minimum of two (2) years of demonstrated, practical experience developing business continuity plans and executing disaster recovery tests.

Experience Preferred:

- Direct healthcare industry experience with a strong familiarity with managing the criticality of clinical systems is required