What are the responsibilities and job description for the Customer Service Representative (Contractor) position at Lakeland Fire Safety?
CUSTOMER SERVICE REPRESENTATIVE
Title: Customer Service Representative
Location: Huntsville, AL (4 Days in Office, 1 Remote)
Reports To: Customer Service Manager
Company & Position Overview
At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it.
POSITION TYPE: Existing
POSITION PURPOSE: Operate as the liaison between the customer, the Sales Team, and production/manufacturing.
REPRESENTATIVE DUTIES AND RESPONSIBILITIES:
Requirements: Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask.
Preferences: Customer service experience in a manufacturing environment
MINIMUM EDUCATION/EXPERIENCE:
Education: High School Diploma or GED equivalent
Experience: NA
PREFERRED EDUCATION/EXPERIENCE:
Education: Bachelor's degree from an accredited college or university
Experience: Customer service experience in a manufacturing environment
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: NA
FINANCIAL RESPONSIBILITIES:
Budget None to $20,000
Revenue: None to $20,000
Overall: None
WORKING CONDITIONS / EQUIPMENT: Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment
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Title: Customer Service Representative
Location: Huntsville, AL (4 Days in Office, 1 Remote)
Reports To: Customer Service Manager
Company & Position Overview
At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it.
POSITION TYPE: Existing
POSITION PURPOSE: Operate as the liaison between the customer, the Sales Team, and production/manufacturing.
REPRESENTATIVE DUTIES AND RESPONSIBILITIES:
- Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.
- Correctly and timely entry of orders into Lakeland’s ERP (Sage) system
- Be knowledgeable of technical/performance aspects of Lakeland & competitors’ products and able to cross products.
- Maintain paperless filing system as needed
- Enter RGA requests into the computer system
- Perform various administrative duties or functions as needed
- Take initiative and complete tasks timely
- Support and uphold the three pillars: Respect, Communication, and Accountability
- Be proficient in the use of Lakeland’s CRM (Salesforce) system
- Must be reliable and punctual.
Requirements: Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask.
Preferences: Customer service experience in a manufacturing environment
MINIMUM EDUCATION/EXPERIENCE:
Education: High School Diploma or GED equivalent
Experience: NA
PREFERRED EDUCATION/EXPERIENCE:
Education: Bachelor's degree from an accredited college or university
Experience: Customer service experience in a manufacturing environment
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: NA
FINANCIAL RESPONSIBILITIES:
Budget None to $20,000
Revenue: None to $20,000
Overall: None
WORKING CONDITIONS / EQUIPMENT: Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment
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