What are the responsibilities and job description for the IT Intern (WI Based) (Org Wide) position at Lakeland Care Plus INC?
Description
Under the supervision of the IT Systems Manager, IT Interns will support LC Plus Technology in completing a large-scale laptop refresh and Windows 11 migration. The IT Intern will assist with imaging, hardware setup, device deployment, and system decommissioning.
Essential Competencies:
- Prepares, images and configures laptops for deployment
- Supports Windows 11 installation and updates
- Unboxes, tags, inventories and documents new hardware
- Prepares returned equipment for resale or recycling following approved data sanitation
- Provides on-site technical support and follows documented support workflows
- Assists staff in basic setup, login support and general troubleshooting
- Demonstrates respect, reliability and willingness to learn
- Provide guidance and technical assistance to staff
- Communicates effectively with technical and non-technical users
- Handles equipment and user data responsibly and confidentially
Requirements
- Completion of high school/HSED with an interest in information systems, computer science or related fields is desired; enrollment in college or university level IT degree program preferred
- Knowledge of computer hardware and operating systems
- Previous technical support or customer service preferred
- Strong attention to detail
- Ability to lift and move IT equipment safely
- Ability to maintain high level of confidentiality.
- Current driver's license, acceptable driving record and proof of adequate insurance required.
In evaluating candidates for this position, Lakeland Care Plus, Inc. may consider a combination of education, training and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.