What are the responsibilities and job description for the Business Office Coordinator position at Lakeland Behavioral Health System?
Overview
PURPOSE STATEMENT:
Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.
Responsibilities
ESSENTIAL FUNCTIONS:
- Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
- Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
- Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
- Complete adjustment forms for any charity or administrative adjustments for approval.
- Complete promissory notes for patients that request payment arrangements.
- Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
- Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
Qualifications
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- High school diploma or equivalent required.
- Three or more years' experience in related field required.
- Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- Not applicable
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