What are the responsibilities and job description for the Commercial Refrigeration (HAVCR) Field Service Technician position at Lakefront Mechanical Services LLC?
POSITION OVERVIEW
Lakefront Mechanical is a rapidly growing, locally owned and operated commercial refrigeration and HVAC/R contractor serving some of Northeast Ohio’s most recognized businesses and largest critical facilities.
We are a refrigeration-heavy, commercial-only shop supporting cold storage, food processing and distribution, retail, and other facilities where refrigeration is critical to the customer's operation.
Our value proposition is simple: Our people are our product. Lakefront’s team currently includes some of the best talent in Northeast Ohio. Our goal is to continue building that team by hiring the best refrigeration professionals in our market, scaling our capabilities and expanding the brand. We are specifically looking for experienced commercial refrigeration technicians who are experts in their field.
Our technicians work on commercial walk-in coolers and freezers, large condensing systems, evaporators, compressors, chillers, controls, rack and multi-system refrigeration, process cooling equipment, ice machines, RTUs, MUAs, and related commercial HVAC/R equipment.
We will continue to work with the best customers in our market. We believe growth starts with employing the best people in our trade.
You will report to a technician team lead, working closely alongside a close group of several other field service technicians. In addition to daily tasks, you will focus your efforts towards growth and profitability, safety, efficiency, and promoting the brand.
KEY RESPONSIBILITIES
1. Technical Service and Execution
- Diagnose, troubleshoot, and repair commercial refrigeration and HVAC systems.
- Perform service, maintenance, and installation work.
- Complete jobs efficiently and correctly to full resolution.
- Maintain the highest standard of accurate job documentation including photos and service notes.
- Ensure all work complies with safety standards and company procedures.
2. Customer Service and Field Representation
- Act as a trusted technical advisor to customers.
- Communicate clearly and professionally regarding findings, recommendations, and next steps.
- Build customer confidence through reliability, technical expertise, and responsiveness.
- Execute follow-ups as required to ensure customer satisfaction.
- Act as a trusted technical advisor to customers.
3. Sales and Growth Support
- Identify and communicate repair, replacement, and upgrade opportunities.
- Support sales efforts through estimates and follow-ups for quoted work.
- Assist with identifying new customer opportunities and service expansion.
4. Team and Cross-Functional Support
- Assist the Service Manager and Project Manager as needed.
- Support team initiatives and company objectives.
- Participate in training and continuous improvement efforts.
QUALIFICATIONS
- Commercial refrigeration and HVAC service experience
- Strong troubleshooting and diagnostic skills
- Ability to work independently in a field environment
- Strong communication and customer service skills
- Valid driver's license and clean driving record
- Willingness to participate in on-call rotation as required
PERFORMANCE EXPECTATIONS
Success in this role is measured by revenue production, margin retention, efficiency metrics, first-time fix rates, customer satisfaction, and adherence to company procedures.
PAY, BENEFITS AND MORE:
- Competitive compensation package (up to $50/hour)
- Employee health insurance covered by company
- $25k Life and AD&D covered by company
- Six (6) paid holidays and earn up to 15 days PTO years 1 and 2
- 401(k) option with % company match
- Bonus opportunities based on performance
Salary : $25 - $50