Hospital Administrator - PawDoc Urgent Care

At PawDoc Urgent Care, we are reimagining veterinary care to be more accessible, transparent, and stress-free for every pet family. By combining high-quality medicine with a concierge-style experience, we make it easier for pet parents to get the care their pets need, without the anxiety or uncertainty. Our goal is to bridge the gap between general practice and emergency/overnight care, offering non-life-threatening urgent care for pets in need.

Our client-centric approach is designed around convenience and connection. From pre-visit digital onboarding to real-time SMS updates, we keep pet owners informed and engaged every step of the way. Our reception-less, open lobby ensures every client and pet is personally welcomed, while our team takes time to sit down with clients, review care plans, build trust, and take care of pets.

At PawDoc, every detail, from warm greetings to thoughtful pick-up experiences—is intentional. We’re not just providing veterinary services, we’re creating a personalized partnership in care that puts the human-animal bond at the center of everything we do.

Are you a compassionate leader who thrives at the intersection of client experience and operational excellence? We’re looking to add a Hospital Manager to oversee the day-to-day operations at PawDoc Urgent Care while ensuring every pet owner feels welcomed, informed, and supported.

This role blends hospitality, client communication, and hospital management to create a seamless experience for our clients and a positive, collaborative environment for our team. You’ll be a key partner in helping our veterinary professionals focus on what they do best—delivering exceptional patient care.

What You’ll Do

Client Care & Experience

• Welcome and check in clients with warmth and professionalism.
• Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
• Guide clients through their visit, including rooming, consultations, and checkout.
• Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
• Send SMS updates and coordinate scheduling to keep visits running smoothly.
• Support seamless communication between in-person care and digital services.
• Monitor client flow to minimize wait times and maintain a calm, organized front-of-house environment.
• Maintain a clean, welcoming, and professional client-facing space.
• Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
  
  

Hospital Management & Leadership

• Foster a compassionate, accountable, and collaborative hospital culture.
• Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
• Recruit, onboard, train, and mentor hospital staff.
• Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
• Provide ongoing performance management, feedback, recognition, and formal evaluations.
• Handle hospital payroll, inventory management, and accounts payable/receivable.
• Manage facilities and equipment maintenance.
• Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
• Build strong relationships with local veterinarians and represent the practice at community events.
  
  

What We’re Looking For

• High school diploma or equivalent required; bachelor’s degree in Management, Communication, Business Administration, or a related field preferred.
• 3–5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting.
• Experience in client service or veterinary care strongly preferred.
• A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment.
• Excellent verbal and written communication skills with a client-centered approach.
• Strong organizational and multitasking abilities.
• Familiarity with practice management systems, payment processing, and digital communication tools.
• Ability to collaborate effectively while maintaining confidentiality and professionalism.
  
  

Working Environment

• Based in a veterinary hospital with frequent client and team interaction.
• Requires standing, walking, and computer/phone use throughout the day.
• May include flexible scheduling, evenings, or weekends depending on hospital hours.
• Emotional resilience is important when supporting clients during sensitive situations.
  
  

Why Join Us?

You’ll play a vital role in shaping the client experience, supporting our veterinary team, and helping our hospital thrive. If you’re passionate about leadership, service excellence, and building meaningful relationships—with both people and pets—we’d love to hear from you.

To Learn More About The Position Please Contact

Emily Brechner at ebrechner@lakefieldvet.com