Customer Service Representative

Kingsland Blvd Animal Clinic is a patient-centered veterinary hospital dedicated to delivering compassionate care, high-quality medicine, advanced diagnostics, and progressive treatment options for companion animals, including dogs, cats, avian, and exotic pets.

With roots deeply established in the Katy community since 1981, we have proudly served as a trusted partner to pet owners for decades. Over the years, we have grown into a leader in full-service veterinary care, offering comprehensive medical, diagnostic, surgical, and dental services.

We take pride in building long-term relationships with our clients—many spanning generations—and consider ourselves an integral part of the Katy family. From the early puppy and kitten stages through senior and end-of-life care, we are committed to supporting both pets and their owners every step of the way.

Our approach emphasizes education, preventative medicine, wellness care, and nutrition to help foster lifelong health and well-being.

We are also proud to be accredited by the American Animal Hospital Association (AAHA), a distinction achieved by only 15% of veterinary hospitals across the United States and Canada, reflecting our commitment to the highest standards of veterinary excellence.

Position Summary

The Customer Service Representative (CSR) actively recruits new clients

and promotes hospital services. Schedules client visits and drives the flow of clients and pets

through the hospital to aid the productivity of the veterinary medical team. Ensures good

communication with the clients, and coordinates the care of the pets, influencing clients to return

and refer their friends and families.

WHAT YOU’LL DO (Essential Functions)

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,
  
  

and Fun

• Maintain knowledge of the services the hospital provides and utilizes the information to
  
  

promote the hospital’s services and products to existing and prospective customers

• Welcome clients and pets, ensuring that they are comfortable in the hospital, and
  
  

educating the clients about preventative care and pet health needs

• Assist incoming clients. Document and enter the pet’s history, requested services, and
  
  

other pertinent information within the practice management software

• Direct the flow of clients and pets to ensure superior client care and maximum productivity
  
  

of the veterinary medical team

• Answer basic questions from clients on the phone and in person, act as an initial triage to
  
  

determine patient’s service needs. Refer the patient to the appropriate veterinary staff as

needed

• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and
  
  

veterinary staff as needed to ensure optimal scheduling

• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian's instructions and sells retail products
• Responsible for cash management including accepting payments for products and
  
  

services provided. Perform daily reconciliation of the cash drawer

• Respond to customer complaints in a professional, courteous manner and act satisfactorily
  
  

to resolve the problem

• Support a practice environment that promotes collaboration and teamwork to ensure the
  
  

delivery of quality, compassionate, effective, and efficient health care to pets

• Comply with all practice policies, quality assurance guidelines, and minimum standards of
  
  

care

• Perform other duties and projects as requested
  
  

Education

WHAT WE’RE LOOKING FOR (Essential Qualifications):

• High School Diploma or GED required
  
  

Professional Licenses/Certifications: None

Experience

• 1 years experience in retail sales or customer service preferred
• Experience in a medical facility desired
  
  

Knowledge, Skills And Ability

• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy
  
  

Physical Demands

While performing the duties of this job, the team member is regularly required to talk and hear.

The team member must frequently use a computer for long periods of time. Specific vision

abilities are required to do this job including close vision. This position requires walking and/or

standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be

exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is

exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with

assistance. Must be able to work flexible hours including evenings and weekends.

About Lakefield Veterinary Group

We believe exceptional veterinary care starts with exceptional people.

We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.

As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.

Our Values

Our culture is built on five core values that guide how we work and serve:

• Respect
• Learning
• Do the Right Thing
• Wow Service
• Fun
  
  

If these resonate with you, you’ll fit right in.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.