What are the responsibilities and job description for the Client Services Associate position at LAKE?
LAKE believes that the most comfortable part of your day should be celebrated, from sleepy Saturday mornings to wind-down time with loved ones through all of life's coziest moments. Our pajamas started with a simple silhouette, a classic stripe, and the softest fabric imaginable; 100% Peruvian Pima Cotton. Now, LAKE offers pajama perfection for women, men, and children with collections in a myriad of premium fabrics that extend to casual wear beyond the home too. Founded in Savannah, Georgia, in 2014— you can find LAKE at our stores in Charleston and Atlanta and online at lakepajamas.com.
As a key player on our Client Services team, the Client Services Associate will be responsible for engaging with customers efficiently and resolving customer concerns promptly. Your core competencies include written and verbal communication, multitasking, and problem-solving. You love our product, are enthusiastic about helping others, and have a customer-first attitude.
Responsibilities
This role will:
- Provide superior service and support to our customers by promptly responding to emails, chats, and phone calls.
- Communicate daily with our Operations Team to ensure a seamless fulfillment and returns experience.
- Ensure up-to-date information for inventory, sales, special collections, and discontinued items.
- Efficiently utilize our ERP and other software applications to ensure the highest quality customer experience with the primary goal of expeditious problem resolution.
- Maintain an acute knowledge of our collections with the ability to speak about them fluently.
- Assist with client outreach and relations in order to maximize customer experience and promote the LAKE lifestyle.
Required Skills/Abilities
- Excellent oral and written communication skills
- Retail experience a plus
Education and experience
- Bachelor’s degree
- Retail experience preferred