IRA/Investment Specialist

B2 - Band B MRP 2

The IRA/Investment Specialists’ roll is to manage and maintain the Lake Trust IRA program as well as various specialty accounts. Also to advise and deepen members' relationship with Lake Trust by offering other products and services. Coordinate with Financial Life Planning regarding IRAs, certificates and other investments as appropriate. Assist in training & supporting Onstage staff with member needs concerning IRAs, CD’s, trusts, representative payee, conservatorships, Powers of Attorney, estates and other specialty accounts. Work closely with our Compliance & Legal areas in keeping all deposit disclosures compliant. Responsibilities include reviewing, validating and submitting tax reporting forms to members and the IRS on all deposit accounts.

What You’ll Do

• Validate and quality check IRA work that has been done by the On-Stage staff and give feedback as needed.
• Phone support for Onstage staff on IRAs and specialty accounts (trust, conservator, rep payee, estate accounts).
• Compile and conduct IRA Training updates for Onstage staff, as needed. Also conduct IRA training for new staff when requested by Learning & Development.
• Attend IRA webinars/seminars to stay updated on any IRA compliance/rule changes.
• Answer HelpDesk, phone calls and email requests submitted by staff.
• Work closely with the IS area to coordinate tax reporting validation to members and the IRS.
• Develop, update, maintain & communicate IRA procedures to Onstage staff and assure updates are made in Currents.
• Assist members by phone.
• Process any manual IRA required distributions which cannot be done electronically. Review RMD distributions and assure they are done in a timely manner and by IRS deadlines. Assure all tax reporting documents are sent to members and the IRS by defined dates.
• Coordinate with Financial Life Planning to provide seamless services to our members. When possible attend seminars to provide an onsite credit union presence.
• Assist and coordinate with Financial Life Planning in updating information for Onstage staff.
• Coordinate with Member Service department staff to ensure appropriate coverage needs for department duties are maintained across split schedules; assist other department reps (including Mail Services and Treasury Support) and other department specialists as needed; perform other duties within the full Member Service Support business unit as assigned/requested (such as may arise in the Virtual Solutions & Records area.)

• Support department and branch disaster recovery planning and procedures and assist with disaster recovery plan testing.
  
• Serve on various teams (i.e. the MS Procedures Team & the Deceased Team) and participate in projects as assigned.
• Perform other job duties within the Member Service area as may be assigned/requested.

What You’ll Bring

• Requires a high school diploma or GED.
• Requires two or more years of similar or related experience with a financial institution.
• IRA and investment knowledge and experience preferred.
• A strong working knowledge of Microsoft Outlook, Word, PowerPoint and Excel.
• Strong time management skills.
• Effective verbal and written communication skills.
• Proven ability to support a strong member service focused and teamwork culture.

What You'll Get

We know that pay and benefits are important. And, we’ve really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you’ll enjoy:

• Working with an energetic team focused on making our members wildly successful
• An opportunity to work with others that have your back every step of the way
• Opportunities to make a difference both inside and outside of our walls
• Being treated like you are more than the work you do