What are the responsibilities and job description for the Service Advisor position at LAKE TAWAKONI RV CENTER?
About us
We are a locally owned and operated dealership dedicated to delivering a high-quality customer experience in a fast-paced, supportive environment. Our team thrives on energy, integrity, and results—and we’re looking for a professional who does the same.
Applicants without relevant industry experience will not be considered.
Job Overview
In this vital role, you will serve as the primary point of contact for customers seeking RV maintenance and repair services. Your enthusiasm and expertise will ensure a smooth, transparent, and positive experience for every client. You will coordinate RV repairs, communicate effectively with technicians, and provide detailed estimates to help customers make informed decisions. This position offers an exciting opportunity to combine your RV knowledge with exceptional customer service skills to drive satisfaction and loyalty.
Responsibilities
- Greet customers warmly and listen carefully to understand their RV concerns and service needs
- Write detailed service orders and estimates using estimating software, ensuring accuracy for all repairs and maintenance tasks
- Communicate clearly with customers about recommended services, costs, and timelines, emphasizing upselling opportunities when appropriate
- Scheduling and Coordinating with technicians to prioritize repairs, track progress, and ensure timely completion of services
- Manage customer inquiries via phone or in person, providing expert advice on vehicle diagnostics, repairs, and maintenance procedures
- Handle cash transactions, process payments accurately, and maintain proper documentation of all service activities
- Intaking units
Requirements
- Proven 2 Years experience as a Service Advisor or in a similar RV service role within a dealership or independent repair shop
- Excellent client communication skills with the ability to explain technical issues clearly and confidently
- Ability to upsell additional services by identifying customer needs while maintaining integrity and transparency
- Experience working with Insurance companies and extended warranty companies
- General knowledge of submitting warranty and insurance claims
- General knowledge of Mechanical ins and outs of RVs
- General knowledge of DMS systems
- Problem solving skills
Experience:
- Service Advisor/Writer: 2 years (required)
Schedule:
- Monday-Saturday
- Weekend availability required
Language:
- English (Required)
What we offer
- Competitive commission-based pay
- Supportive and energetic team environment
Join us in delivering exceptional automotive care while building lasting relationships with our valued customers! This paid position offers the chance to grow your career in a fast-paced environment that values your mechanical expertise and dedication to outstanding service.
Benefits:
- 401(k)
- 401(k) matching
Work Location: In person