Superior Clinic Site Manager

Job Summary:

Plan and coordinate day-to-day clinic operations for the medical and dental departments. Ensure effective care and services and efficient patient flow. Responsible for supervising and maintaining the medical and dental operating support systems including goal setting, planning, policy and procedure development, quality assurance and improvement, and supervision and competency of front desk staff, dental assistants, dental hygienists, medical assistants, LPNs, and RNs.

Primary Responsibilities:

· Manage patient waiting lists, while keeping accurate and efficient patient scheduling to achieve high levels of practice productivity. Monitor and manage electronic patient and provider scheduling system.

· Coordinate and attend staff meetings as necessary.

· Maintain Medical Clinic policies and procedures.

· Account for customer relations and patient satisfaction.

· Manages patient schedule and assures adequate coverage during all hours of operation.

· Work closely with billing staff to ensure timely and accurate submission of claims and prior authorization requests.

· Monitor purchases in accordance with purchase order system.

· Verify and approve outside lab invoices and verify prices and receipt of supply or maintenance and service invoices and approve for payment.

· Collaborate with Medical / Primary Care Director to establish and improve clinical workflows, departmental KPIs, develop the yearly budget, and address variances to financial, quality, and organizational KPIs.

· Provide day-to-day operations of the medical and dental clinic. Conduct departmental audits/productivity and provide feedback to staff

· Ensure adequate staff scheduling and coverage and time recording.

· Assess or assign the triage of patients who either call or walk in for appropriateness for treatment.

· Ensure the verification of patient insurance coverage and collection of all required data, including demographic, insurance, no show, etc.

· Ensure prior authorizations are approved prior to client appointment.

· Participate in the hiring of employees.

· Perform annual employee evaluations by assessing competency and job performance.

· Provide ongoing staff development including orientations, training and/or continuing education consistent with LSCHC needs, goals and objectives.

· Conduct employee disciplinary procedures with appropriate documentation according to established HR practices.

· Serve as a role model for all employees through adherence to and positive support of all LSCHC policies, programs, and activities.

Secondary Responsibilities:

• Responsible for personal compliance with LSCHC policies and procedures
• Maintains client confidentiality
• Monitor department purchases
• Verify and approve invoices
• Other duties as assigned

Supervision Received:

• Independent decision-making within areas of responsibility and organizational policy.
• Consult with Director of Operations/administrative team members as necessary.

Supervision Provided:

• Directly supervises medical receptionists, medical assistants, licensed practical nurses, registered nurses, lab staff dental assistants and dental hygienists.
• Indirectly supervises Nurse practitioners, physician assistants, physicians, dentists and dental therapists.

Infection Control and Safety Program Responsibility:

• Ensure staff understand and are compliant with Standard Precautions and Employee Right to Know.

Typical Working Conditions:

• Must be able to integrate leadership and oversight responsibilities with daily operations.
• Travel between sites and as otherwise required by the organization.
• May include evenings and/or weekend work

Qualifications:

• Knowledge of management practices
• Financial/budgeting background

Knowledge, Skills, and Abilities:

· General knowledge of medical care practices

· Knowledge of quality improvement tools and methods

· Ability to perform critical thinking and utilize complex problem-solving skills

· Ability to stay calm and focused in an environment of multiple demands and use good judgment in emergency situations

· Strong oral and written communication skills and organizational skills Ability to build effective working relationships and use tact, discretion, and diplomacy when working with others

· Ability to adapt to changing environment

· Advanced computer skills, use of Microsoft office products and practice management software

· Understanding of KPIs, PDSAs, time studies, and efficiency models

Experience:

Previous supervisory/management experience preferred

Three to five years’ experience in health care field

Education/licensure/registration:

Minimum of a one-year degree in health related field or health information management; bachelor’s degree preferred.

Pay: $58,000.00 - $68,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $58,000 - $68,000