Guest Services Representative (80464)

The Guest Services Representative welcomes patients, visitors, employees, and vendors to Lake Region Healthcare facilities. Daily responsibilities vary depending upon location. The Guest Services Representative assists by greeting all who enter and depart the LRH facility, transporting patients who need wheelchair assistance throughout the facility, and providing valet parking on occasion. This individual provides information, and directs patients, visitors, and vendors. This role may require future assistance with registration or patient check-in and may assist with Point of Sale (POS) transactions and merchandising for the LRH Gift Shop. The primary role of this position is to provide the highest level of service to deliver excellent patient (guest) experience.

Responsibilities include but are not limited to:

• Greet customers warmly, maintain confidentiality, and consistently present a pleasant, professional demeanor.
• Assist customers with mobility and transportation needs, including wheelchairs, patient transport, valet parking, and help getting in and out of vehicles.
• Provide clear directions and facility information to support customers in navigating services and locations.
• Keep the entrance and lobby safe, clean, organized, and well stocked, including maintaining wheelchairs and a neat workstation.
• Stay attentive to customer needs, monitor lobby activity, support comfort and safety, and share helpful feedback to improve the overall experience.
   

Shifts
32 hours biweekly, day shifts, with shifts from 7:30am-4:00pm or 8:00am-4:00pm

Compensation:
Hourly Wage Range: $16.86 - $21.05. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations.

Benefit Offerings:
Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.

EEOC:
Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities.

1. Education/Special Skills: This position requires knowledge and training equivalent to completion of a high school education.
2. Must adhere to the values of LRH: Excellence, Collaboration, Respect, Integrity, Person-Centered, Stewardship, Innovation.
3. Excellent customer service skills (Excellence)
4. Demonstrate dependability, professionalism, and strict confidentiality (Respect)
5. Ability to work independently and as a team player, while maintaining a positive, person-centered attitude (Person-Centered, Respect)
6. Must maintain a professional composure and demeanor at all times (Integrity)
7. Must have a valid state driver's license.
8. Must not have more than one at-fault accident of any type in the last three years.
9. Successful completion of the pre-employment health screening process is required.
10. Must be able to attend the work site per schedule and maintain flexibility to be utilized in the location where patient need warrants their presence and ability to assist. (person-centered).

Salary : $17 - $21