Administration Supervisor

Description

Lake of the Pines Homeowners Association is accepting applications for the position of Administration Supervisor.  

Under limited supervision, the Administration Supervisor will organize, direct, coordinate and be responsible for all facets of the Administration Department and support disciplines including but not limited to Member, Guest and Amenity Services, Point of Sales System, Input and Sales, Software Processes, Communications, Tenant/Homeowner Processing, Fine Processing, Access Card Entry, and Committees. The Administration Supervisor will also be responsible for and overseeing the usage of HOA software including MS – windows suite, including advanced level proficiency with fundamental application features. Further, the incumbent will navigate Information Technology support model for the association including but not limited to third party IT staff support, AV and Webinar set up for meetings. 

This is a Full-Time, Exempt position with an annual salary range of $68,640 - $72,000, depending upon education and experience. 

Administration Supervisor Position Overview
The Administration Supervisor is responsible for leading the effective and efficient operation of the Administration Department on a day-to-day basis and for developing and leading change, systems and processes as needed. This position provides overall leadership of the department by directing and supervising the staff and providing expertise for both administration and software issues. The Supervisor ensures the Administration department staff are trained and integrated well, providing back-up and cross training therein. At this time, five staff members report to the Supervisor.

Responsibilities – Additional details

• Maintains administration staff by recruiting, selecting, orienting, and training employees. 
• Supervises clerical and administration personnel by communicating job expectations, appraising job results, ensures completion of all administration responsibilities, and providing ongoing feedback, constructive criticism and developmental plans. 
• Support to the Administrative Manager including board meeting preparation and posting of board tasks, updating Association rules and policies and posting on the company website, and communication to members and staff accordingly. 
• Develops and implements policies and procedures to improve operations and function of the department. 
• Identifies key areas of improvement, plans administration processes, establishes guidelines, and implements protocols. 
• Coordinates with executive management and other disciplines to ensure alignment with the organization’s objectives. Works closely with all department leads to ensure smooth workflow of processes that cross multiple departments. 
• Prepare and manage the departmental budget; facilitate billing, invoicing and approvals. 
• Responsible for analyzing, troubleshooting, and evaluating technology issues for the department and association. 
• Resolving IT and website support requests from employees working within the IT support model, including third party IT and website support resources.
• Oversees and monitors the staff procuring needed supplies for office and workroom. 
• Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems used including but not limited to computers, copy machines, printers, phones, etc. 

Qualifications

Required Qualifications and Experience

A Bachelor's degree (B.A.) from a four year college or university and three years related experience and training including leadership and team management of a multi-function administration operation. Five or more years of experience in related field will be considered in lieu of a degree. 

The Administration Supervisor will be an outgoing, genuine, and personable leader with an analytical mind and the authentic enjoyment of building relationships and thrive in an active environment. They will enjoy inspiring team members and must demonstrate proven leadership skills in team building, team member motivation and training. The Administration Supervisor will have strong communication skills, both written and verbal. They will exhibit the highest level of personal and professional conduct both within and outside the Association.

Possesses the following skills – analytical, critical thinking, problem solving, project management, adaptability, communication, interpersonal, teamwork and collaboration and a keen eye for detail and desire to probe further into data.

At minimum, advanced proficiency in Microsoft Office Suite, utilizing Excel, Word, Teams and Outlook and ability to be resourceful and knowledgeable in software programs used by the Association.
 

Salary : $68,640 - $72,000