What are the responsibilities and job description for the Housekeeper position at LAKE NORMAN HOTEL INC?
As a Room Attendant / Housekeeper at Daly Seven, you are the guardian of our guest experience. You don’t just clean rooms; you create a sanctuary for travelers, ensuring every guest walks into a space that feels fresh, comfortable, and cared for. Your attention to detail and welcoming spirit are what turn a simple stay into a memorable experience.
What You’ll Do
Create a Welcoming Environment
- Clean all assigned guest rooms and common areas to the high standards specified by the Head Housekeeper or manager.
- Always speak to guests with courtesy and a friendly smile.
- Perform daily checks of furniture, fixtures, and equipment to ensure everything is in perfect working order for our guests. Report deficiencies to the manager.
Master the Logistics
- Mark each cleaned room on your housekeeping sheet and notify the front desk immediately when a room is ready.
- Complete missing linen reports for every room and promptly turn in all lost and found items.
- Maintain neat, locked storage closets and ensure your housekeeping cart is restocked, trash is emptied, and vacuums are cleared at the end of every shift.
- Arrive on time, in the appropriate uniform with your name tag, and obtain your work schedule promptly.
Ensure Safety & Security
- Act as a vital part of the hotel security team by remaining alert for potential hazards and promptly reporting them to the manager.
- Maintain strict control of room keys at all times, keeping them securely in your smock and never leaving them on a cart.
- Keep all business information strictly confidential, both while on duty and off duty.
- Report all maintenance problems directly to the manager to ensure guest comfort.
- Previous housekeeping or cleaning experience is preferred.
- Attention to detail.
- Time management.
- Ability to lift up to 25 pounds, bend, stoop, and regularly go up and down stairs.