What are the responsibilities and job description for the Area Director Information Technology position at Lake Nona Wave Hotel?
Lake Nona Wave Hotel is seeking an experienced and strategic Area Director of IT to lead and oversee all IT operations across our properties. This leadership role is responsible for managing IT infrastructure, ensuring cybersecurity, driving technological innovation, and supervising a team of IT technicians. The ideal candidate will bring a strong background in hospitality technology, a hands-on leadership style, and a proactive approach to supporting hotel operations through efficient and secure IT systems.
Responsibilities
Job responsibilities include:
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Responsibilities
Job responsibilities include:
- Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
- Manage technical team and complete all performance reviews of staff including training and job assignments and follow up.
- Support of end user, infrastructure, back office and guest environments.
- Develop and maintaining documentation of all hardware, systems and software licensing to IT audit standards.
- Recommendations for improvements and enhancements to existing systems and hardware.
- Technical on site project lead for installations and upgrades of property systems and hardware.
- Vendor support management and communication.
- Management of warranties, replacements and upgrades of all hardware and infrastructure.
- Plan and budget all aspects of IT environment.
- Maintain CoralTree IT audit compliance.
- Maintain PCI\DSS compliance AOC deadlines and scanning/remediation responsibilities.
- Communicate and enforce adherence to all CoralTree IT security standards, practices and requirements.
- Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements.
- Elevate issues as appropriate to corporate IT resources after due diligence and review.
- Communication of support issues and resolution on a monthly basis to CoralTree Hotel and Resort Technology team lead.
- Liaison for communication of CoralTree IT requirements, practices and standards to all property personnel.
- Manage support environment and provide on call 24x7 error resolution for site hardware and systems.
- Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required.
- Certification in MCP, MCSA, MCSE, MCSD, A , or systems currently used at property preferred.
- Experience with Microsoft software required.
- Demonstrated experience in a networked computer environment.
- Excellent oral and written communications skills required.
- Experience with wireless (Wi-Fi) systems
- Minimum 7 years Hotel/Resort experience desired.
- Experience with hotel systems including PMS, POS and Key systems strongly preferred
- Must be able to work flexible days/hours – some on-call duty is required.
- Must be able to lift 20 pounds or more.
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program.
- Paid time off/sick time
- Participation in a 401(k) plan with a company match.
- Team member free room night program.
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