Mortgage Processing Manager

Primary Location: 4027 Lake Drive, Grand Rapids, MI Employee Status: Full-Time Workplace Type: Hybrid Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is seeking a Mortgage Processing Manager to lead and oversee the daily operations of the mortgage processing team. This role is responsible for ensuring exceptional member service, efficiency, and quality, while also maintaining strict compliance with regulatory requirements. What you’ll do: Manage and balance mortgage processing pipeline, ensuring quality, compliance, and timely delivery; collaborate with other departments to resolve complex issues Mentor, motivate, and support team members to achieve and exceed performance goals and KPIs; coordinate training and professional development Recruit, hire, onboard, and oversee daily activities of processors and team leads; conduct performance reviews and recommend promotions or development opportunities Address and resolve customer service issues professionally; foster a positive work environment through strong internal and external relationships What You’ll Bring: Minimum of 5 years of experience in mortgage processing or a related area within the mortgage industry. At least 2 years of supervisory or management experience, preferably in a high-volume mortgage environment. Strong knowledge of mortgage loan products, underwriting guidelines, and regulatory compliance (e.g., TRID, RESPA, HMDA). Proven track record of team leadership, coaching, and performance management Experience with loan origination systems (LOS) and pipeline management tools preferred. What you’ll get: All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer