Director of Organizational Development and Effectiveness

General Information Primary Location: 5540 Glenwood Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The Director of Organizational Development and Effectiveness provides strategic leadership to maximize organizational performance, strengthen culture, and develop talent in support of Lake Michigan Credit Union’s purpose — helping all members achieve dreams for a lifetime. This role leads enterprise initiatives focused on change management, learning and development, organizational alignment, and engagement/listening strategies, ensuring employees are equipped, engaged, and aligned to business goals. The role combines strategic leadership with operational execution across leadership development, OD programs, talent strategies, and employee engagement initiatives. Key Areas of Focus: Change Management · Lead enterprise-wide change initiatives to ensure successful adoption and sustainment across all levels of the organization. · Partner with senior leaders to design strategies that promote transparency, readiness, and engagement during transitions. · Build change capability within leadership and teams by providing coaching, tools, and resources. · Leverage employee feedback, pulse surveys, and other listening channels to measure change effectiveness and refine approaches. Learning & Development · Provide strategic direction for enterprise learning programs, leadership development, onboarding, mentoring, and competency-based initiatives. · Oversee design, delivery, and evaluation of programs for leaders, emerging leaders, and employees across all levels. · Apply adult learning principles and blended learning approaches (classroom, e-learning, multi-media) to optimize engagement and impact. · Collaborate with leaders to identify skills gaps, future capability needs, and integrate learning into broader talent strategies. · Champion innovative and fresh approaches to learning and development, moving beyond traditional classroom and virtual options to include experiential, social, and technology-enabled learning strategies that drive engagement and organizational agility. Organizational Alignment · Partner with leaders to ensure organizational structure, systems, and culture are aligned with strategic priorities. · Lead organizational assessments, OD initiatives, and performance improvement programs to enhance effectiveness, collaboration, and accountability. · Provide expert facilitation, coaching, and mentoring to leaders and teams on leadership effectiveness, team dynamics, and OD methodologies. Engagement & Listening · Collaborate with HR to develop and execute an engagement and listening strategy, ensuring employee insights inform decision-making, talent planning, and culture initiatives. · Leverage employee feedback, pulse surveys, and other listening channels to measure engagement and refine approaches. · Foster a culture of open communication, trust, and inclusion by ensuring employees feel heard and valued. Additional Responsibilities · Manage company-wide performance evaluation, assessment, and talent mapping processes. · Prepare and manage budgets to meet OD, learning, and engagement objectives. · Stay current on OD and talent development best practices and integrate into LMCU initiatives. · Actively support and model LMCU’s 3 C’s values through everyday behaviors, coaching, and collaboration. What you’ll bring: Qualifications: · Bachelor’s degree in Organizational Development, Organizational Psychology, Human Resources, or related field required; Master’s preferred. · 10 years of progressive experience in OD, talent management, or learning and development, including at least 5 years in a leadership role. · Demonstrated expertise in change management, leadership development, organizational alignment, and employee engagement. · Strong facilitation, coaching, and consulting skills with the ability to influence across all levels. · Data-driven, with experience using analytics to guide strategy and measure impact. · Experience in regulated environments preferred. Knowledge, Skills & Competencies: · High emotional intelligence and ability to build trust across diverse teams. · Strategic thinker with strong planning, analytical, and conceptual skills. · Ability to navigate ambiguity and synthesize disparate information into actionable plans. · Excellent oral and written communication skills; strong facilitation and presentation abilities. · Culture steward who models LMCU’s 3 C’s values: Curious Minds, Collaborative Hearts, and Continuous Excellence. Impact This leader ensures that LMCU remains agile, aligned, and purpose-driven while enhancing leadership capability, employee engagement, and organizational effectiveness. By integrating change, learning, and alignment strategies with employee listening, this role drives measurable performance and strengthens the employee experience across the enterprise. What you’ll get: All Employees: weekly pay and retirement savings options. Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer