Technology Manager, Systems Engineering

Bet on a Great Career at Lake Mac Casino Resort & Racetrack!

Elite Casino Resorts is looking for passionate, service-oriented individuals to be part of the team to open our newest resort property, Lake Mac Casino Resort & Racetrack, located in Ogallala, Nebraska. Elite Casino Resorts operates five gaming resorts located throughout Nebraska, Iowa and Illinois. Lake Mac Casino Resort & Racetrack, which is scheduled to open in Fall 2025, will become our sixth resort property. We offer dynamic career opportunities across our first-class Vegas-style properties, including roles in gaming, hospitality, dining, spa, facilities and other company operations such as accounting, technology and human resources. Lake Mac Casino Resort & Racetrack aims to be the premier destination resort in the region, with a wide variety of slot machines, table games (including Poker), sportsbook, hotel, restaurants, spa, conference/event space and live entertainment.

Lake Mac Casino Resort & Racetrack offers a comprehensive benefits package designed to support employees’ health, financial well-being and work-life balance. Full time team members are eligible for medical, dental and vision insurance, along with a 401(k) plan and profit-sharing opportunities. Additional benefits include paid time off, life insurance, disability, and access to a variety of Aflac coverages at attractive group rates. At Elite Casino Resorts we value our employees, and show our appreciation through events such as food truck days, employee parties, and anniversary and birthday recognition. Beyond the tangible benefits, Elite Casino Resorts builds a strong company culture through an emphasis on teamwork and respect, and support our employees in giving back to their communities through our Winning Hands Employee Volunteer Program.

The Technology Manager, Engineering & Telecommunications is a technology leadership role within the Technology department responsible for the administration, support, maintenance, operational reliability, and engineering of enterprise network and telecommunications infrastructure across Elite Casino Resorts, LLC properties. This position reports directly to the Technology Director, IT Infrastructure & Operations and operates under the strategic guidance of the Vice President, Technology.

Essential Functions:

• Leads enterprise network engineering, telecommunications administration, operational support, troubleshooting, and approved infrastructure deployment initiatives across all Elite Casino Resorts properties.
• Oversees the administration, configuration, maintenance, support, monitoring, and operational performance of enterprise LAN/WAN infrastructure, wireless systems, firewalls, telecommunications platforms, VPN connectivity, switching infrastructure, routing infrastructure, ISP connectivity, and voice systems.
• Manages and coordinates operational support activities for network engineers, network administrators, telecommunications personnel, vendors, carriers, and support providers.
• Assists with enterprise network architecture planning, infrastructure modernization, telecommunications upgrades, carrier coordination, firewall administration, wireless deployments, and operational continuity initiatives.
• Functions as the senior escalation point for enterprise networking issues, telecommunications incidents, internet outages, carrier coordination, firewall concerns, VPN connectivity issues, and network troubleshooting activities.
• Implements and maintains approved network security configurations, segmentation standards, firewall policies, and remote access technologies in coordination with cybersecurity leadership and technology leadership.
• Coordinates with operational departments, surveillance, gaming systems, hospitality systems, vendors, and technology teams to ensure reliable and secure network communications across all business functions.
• Ensures network reliability, operational continuity, telecommunications availability, infrastructure redundancy, and adherence to organizational technology standards and regulatory requirements.
• Assists with evaluating new networking technologies, telecommunications platforms, wireless solutions, carrier services, and operational infrastructure improvements while providing recommendations to the Technology Director.
• Coordinates operational support activities with ISPs, telecommunications vendors, carriers, and related service providers.
• Supervises assigned personnel including mentoring, workload coordination, training, project oversight, operational support activities, and performance management.
• Assists with disaster recovery planning, business continuity initiatives, infrastructure failover planning, network redundancy strategies, and operational resilience efforts.
• Coordinates infrastructure deployment projects including switching, routing, wireless infrastructure, telecommunications systems, structured cabling standards, and operational communications technologies.
• Maintains operational documentation including network diagrams, telecommunications inventories, carrier documentation, configuration standards and operational procedures established by technology leadership.
• Prepares operational reports, project updates, outage summaries, vendor coordination documentation, and infrastructure status reporting for technology leadership.
• Participates in change management processes, maintenance planning, operational governance initiatives, and enterprise technology planning efforts.
• Other related duties as assigned.

Required:

• Advanced knowledge of enterprise networking principles, telecommunications infrastructure, wireless technologies, routing, switching, firewall administration, VPN technologies, and operational connectivity standards.
• Strong understanding of network security concepts, segmentation strategies, operational resiliency, and infrastructure redundancy.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience supporting business-critical operational environments with high uptime requirements.
• Strong organizational and project coordination skills.
• Strong written and verbal communication skills suitable for operational leadership and executive communications.
• Ability to manage multiple projects, infrastructure initiatives, operational incidents, and vendor relationships simultaneously.
• Ability to explain technical networking concepts and operational impacts to non-technical personnel and leadership.
• Strong attention to detail and commitment to operational excellence, security, and compliance.