Floral Manager & Designer

We are looking for an experienced Floral Manager & Designer who is passionate about flowers, creative design, retail, and connecting with customers. This is a hands-on position for someone who enjoys both the creative and operational sides of a flower shop and takes pride in creating an exceptional customer experience.

We're looking for more than someone who can make a beautiful arrangement. We want someone who loves flowers, loves people, and takes pride in their work.

The right person will be dependable, communicative, creative, and comfortable taking ownership when they are managing the shop. You should enjoy helping customers, working alongside a team, solving problems, and making sure every detail is taken care of.

Reliability and communication are essential to this position.

Please send your floral portfolio to eileen@lakeforestflowers.com to be considered for an interview. Your portfolio is required. Please include “Floral Manager & Designer” in the subject line.

The Role

As Floral Manager & Designer, you will play an important role in the day-to-day operation of the shop while creating beautiful, fresh, and distinctive floral designs. You will work closely with our team and customers to bring floral visions to life while maintaining the quality and standards of Lake Forest Flowers.

Responsibilities

Floral Design

• Create beautiful, fresh, and creative floral arrangements for everyday orders, holidays, special occasions, and events
• Design bouquets, centerpieces, plants, gift arrangements, sympathy flowers, and other custom orders
• Work with a variety of flowers, foliage, textures, colors, and design styles
• Maintain a strong understanding of current floral design trends and techniques
• Process and properly care for fresh flowers to maximize quality and longevity
• Ensure every arrangement leaving the shop meets Lake Forest Flowers’ standards for quality, design, freshness, and presentation

Retail & Customer Experience

• Provide warm, knowledgeable, and exceptional customer service
• Work directly with customers to understand their needs, preferences, and budgets
• Assist customers with floral selections, gifts, plants, and special orders
• Answer phones, assist with orders, and support the sales team as needed
• Create a welcoming, beautiful, and inspiring retail environment
• Build relationships with customers and help create a memorable Lake Forest Flowers experience

Shop Management

• Help manage the day-to-day operations of the retail flower shop when on shift
• Maintain appropriate inventory levels and assist with ordering and receiving flowers and supplies
• Organize and maintain the floral cooler and shop inventory
• Assist with visual merchandising and keeping the store beautifully presented
• Maintain cleanliness and organization throughout the design studio, cooler, and retail areas
• Delegate and coordinate tasks with other team members when appropriate
• Help ensure orders are completed accurately and on time
• Communicate effectively with designers, sales staff, drivers, and management
• Support the team during high-volume holidays, weddings, and special events

Events & Installations

• Assist with wedding and event preparation, installations, and breakdowns as needed
• Help pull and organize inventory and supplies for events
• Work efficiently and professionally in a fast-paced event environment

Qualifications

• Minimum 3 years of professional floral design experience required
• Retail flower shop experience strongly preferred
• Previous management, supervisory, or team-lead experience preferred
• Proven expertise in floral design with a portfolio demonstrating your own design work
• Strong knowledge of flower care, conditioning, mechanics, and design techniques
• Excellent customer service and interpersonal skills
• Strong attention to detail and a high standard for quality
• Ability to work independently while also being a collaborative team member
• Strong organizational and time-management skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Positive, professional, and solution-oriented attitude
• Reliable and dependable with excellent communication skills
• Valid driver's license and clean driving record
• Ability to regularly lift and carry 40 pounds
• Ability to work on your feet for extended periods
• Must be comfortable working weekends and holidays
• Holiday availability is required, including the weeks of Christmas, Valentine's Day, and Mother's Day

Pay: $22.00 - $26.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Experience:

• Retail sales: 3 years (Preferred)
• Merchandising: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• Floral design: 3 years (Preferred)

Work Location: In person

Salary : $22 - $26