Patient Access Representative

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering an advanced neurosurgery program with Spine Center accreditation amongst other specialty services.

Where We Are:

The City of Somerset blends southern hospitality with abundant recreational opportunities including a 65,000-acre lake with 1,200 miles of shoreline. Somerset is host to nationally recognized, high quality performing and visual arts, concerts and other special events to the community.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

Position Summary:

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Reports to: Assistant Director of Patient Registration

FLSA: Non-exempt

Required Skills:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Must be able to work in a stressful environment
• Knowledge of medical terminology strongly preferred
• Ability to operate standard office equipment, including computer, printer, copier, fax, and calculator
• Strong time management and organizational skills
• Computer experience required

Minimum Work Experience:

• Billing or collection experience preferred

Essential Functions:

• Ensures all necessary demographic, billing, and clinical information is obtained and entered into the registration system accurately and timely; assigns medical record numbers as appropriate
• Distributes and explains forms, documents, and educational handouts to patients or family members; ensures all required signatures are obtained
• Meets with patients or caregivers before or after admission to exchange necessary information and explain processes, addressing questions and concerns
• Communicates with physician offices, nursing staff, and other personnel to coordinate admissions and determine patient placement
• Verifies insurance benefits and obtains precertification/authorization as needed
• Determines and collects required payments, including co-pays and deductibles, or refers accounts for financial counseling follow-up
• Researches patient visit history to ensure compliance with third-party payer requirements and completes necessary documentation
• Collects co-pays and other patient payments according to established guidelines

Non-Essential Functions:

• Checks and stocks supplies as needed
• Serves as back-up for other functional areas
• Position serves both internal co-workers and external customers, clients, and contractors
• Access to and/or works with sensitive and/or confidential information
• Perform other duties as assigned

Physical and Mental Demands:

• Ability to work in a fast-paced, potentially stressful healthcare environment
• Requires attention to detail, multitasking, and sustained focus

Education:

• High school diploma or equivalent required
• OR 3 years of directly related experience may be substituted for required education

License:

• N/A

Certifications:

• N/A

EEOC Statement

Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.