Business Enablement Manager

The Business Enablement Manager is a valuable member of our Health Informatics and Technology team who is responsible for leading a cross-functional team that serves as the operational bridge between business users and technology systems. This role oversees the implementation, configuration, and support of enterprise applications and digital workflows that enable public health, behavioral health, and community-based care services.
Focused on aligning people, processes, and technology, the manager ensures that solutions are effective, supportable, and strategically aligned with organizational goals. The team acts as a center of excellence for system enablement—combining technical know-how, process analysis, and user experience design to maximize technology value across programs.

Scheduled Hours: 40 hours per week

• Hybrid schedule after six months of training period completed; 3 days in office and 2 days remote.

Leadership & Strategy

• Provide operational leadership to a multidisciplinary team focused on application enablement.
• Champion a people-process-technology approach to problem-solving, ensuring solutions are practical, usable, and sustainable.
• Serve as a primary liaison between IT, clinical and program leaders, and operations to understand business needs and translate them into system solutions.

Application & Workflow Enablement

• Oversee configuration and support of enterprise systems including EHR, case management, public health, and administrative platforms.
• Coordinate system testing, release management, change documentation, and user feedback processes.
• Partner with the Technical Operations and Data Engineering teams to ensure integration and alignment across systems.

Process Improvement & Change Management

• Identify and address inefficiencies in workflows by optimizing how systems are used across departments.
• Facilitate business process reviews in collaboration with end-users and leadership.

Technical Coordination

• Ensure system design and configuration decisions align with security, data governance, and compliance frameworks.
• Support integration efforts by ensuring documentation of functional requirements and collaborating with data and systems engineers.

Performance & Team Management

• Supervise and mentor staff, ensuring strong collaboration and accountability.
• Establish clear goals, performance indicators, and development plans for each team member.
• Build a culture of transparency, continuous learning, and solution ownership.

• Bachelor’s degree in health informatics, Information Systems, Public Health Administration, or related experience.
• Minimum five (3) years of experience in business systems, health IT, or application support, with at least two (2) years in a leadership or supervisory role.
• Experience supporting or configuring enterprise applications in a healthcare or public health environment.
• Familiarity with systems such as EHRs, case management platforms, and reporting tools (e.g., Tableau, Power BI).
• Understanding of data privacy and compliance standards (e.g., HIPAA, 42 CFR Part 2).

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. 

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found athttps://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary gradesathttps://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics. 

Salary : $91,157