What are the responsibilities and job description for the Front Desk Receptionist / Guest Services position at Lake Chelan Shores HOA?
Front Desk / Guest Services -
Full Time with Benefits
Lake Chelan Shores is currently searching for an efficient and friendly individual to work at our beautiful resort in Chelan Washington.
Guest Services Brief Description
General reception, including but not limited to, check-in/check-out services, operation of the multi-line phone system, managing on-site guest satisfaction, daily balancing of cash drawer, communication and coordination with housekeeping and maintenance services, and keeping a clean, healthy, positive work environment.
Daily activity will include:
- Checking in/out and assisting owners/guests upon arrival and completing documentation upon departure.
- Answering phones and assisting or redirecting caller as appropriate requiring strong telephone skills.
- Resolve guest needs as appropriate
- Copying, filing, mailings, scanning, faxing
- Payment receipts from patrons, owners, and guests
- Completion of work orders for Maintenance and Housekeeping as needed
Skills required:
1. Excellent organization, time management, and written and verbal communication skills.
2. Strong customer service skills providing excellent service to our owners, guests, vendors, and co-workers.
3. Proficient with Microsoft software including Excel, Word, and Outlook. Would be highly desirable if you have experience with QuickBooks or accounting software programs.
4. Must be a strong team player as well as be able to work independently.
5. Strict attention to detail
6. Timely attendance. Must be able to work weekends.
If you believe that you are a good fit for the position please stop by, call, or email us your Resume.
Job Type: Full-time
Pay: From $18.82 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19