What are the responsibilities and job description for the PBX Operator position at Lake Charles Memorial Health System?
DESCRIPTION OF POSITION:
- The PBX Operator operates multi-position switchboard to relay incoming and outgoing calls. Performs miscellaneous communications and clerical duties. Operates radios, beeping and paging systems. Operates mutual aid radio and monitors emergency codes.
SUPERVISION: Reports directly to the PBX Supervisor
RESPONSIBILITIES AND DUTIES:
- Answers all incoming calls and relays to proper stations.
- Direct callers in need of language line assistance.
- Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security.
- Answers questions of callers according to hospital policies and regulations.
- Monitor Metasys system for alarms and alerts. Notify proper department.
- Routes call to proper departments, personnel and patient rooms.
- Pages authorized personnel over intercom system.
- Makes necessary announcements regarding visiting hours and other notifications (announces Codes).
- Acts as information center for visitors and outside callers when auxiliary workers are off duty.
- Responsible for documenting necessary information regarding LCMHS Emergency Codes.
- Pages and/or calls personnel on call during off hours for other hospital staff.
- Monitors arrivals of incoming helicopters.
- Logs and notifies repair representatives of phone problems.
- Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
EDUCATION AND WORK EXPERIENCE
- High school diploma or equivalent.
- Basic computer skills.
- Capable of clear and succinct verbal and written communications.
- Possess a high level of patience and tenacity.
- Capable of rapid problem identification and resolution.
- Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism.
Physical Demands/Work Environment
- Work requires a variety of physical activities including standing and walking for long periods of time, bending, stooping, and lifting.
- The work environment may be physically confining.
- Visual acuity is required for a variety of specific activities.
- Must have normal hearing or utilize adaptive hearing technology devices that allows true focus on the speaker or subject and or for use of avoiding distractions or background noises.
- Ability to do shift work as required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.