What are the responsibilities and job description for the Office Coordinator (Full Time) position at Lake Charles Memorial Health System?
DESCRIPTION OF POSITION:
RESPONSIBILITIES AND DUTIES:
EDUCATION AND WORK EXPERIENCE
EDUCATION AND WORK EXPERIENCE
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- The Office Coordinator is responsible for oversight of day-to-day operations of the front office staff. This role also performs administrative duties including, but not limited to: referrals, maintain provider schedules, prior authorizations for procedures/tests/medications, schedule outside procedures/testing, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The Office Coordinator is trained in performing a wide range of skilled administrative and clerical duties.
RESPONSIBILITIES AND DUTIES:
- Maintains positive working relationships with staff, physicians, and APPs to achieve patient, staff and provider satisfaction and continuous group performance improvement.
- Is cross-trained in check-in and check-out for all functions.
- Communicates effectively and in a timely and professional manner with all internal and external customers.
- Knowledge of CPT coding and Medical Necessity of testing. Ensures criteria met prior to scheduling testing and/or procedures, including surgery.
- Greets each patient warmly and cheerfully.
- Knowledgeable about insurance processing and able to explain deductibles, co-insurance, co-payments, and how processing occurs.
- Handles incoming referrals.
- Answers phone with correct salutation. Takes messages when appropriate.
- Records all messages into electronic EMR.
- Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information into the EMR system.
- Updates and scans updated information and forms into appropriate EMR system.
- Scan and attach all paperwork received into EMR system and attach and send appropriately.
- Schedules all testing after obtaining precertification per physician checkout orders.
- Completes and sends medical records request per physician orders.
- Completes all referrals through the EMR following correct protocol.
- Verification of insurance should be performed when necessary.
- Manages all assigned special projects.
- Supervises satellite offices, as necessary.
- Performs other job duties as assigned.
EDUCATION AND WORK EXPERIENCE
- High school diploma or equivalent required.
- Five years of medical office experience, preferred.
- Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
- Basic skills in Microsoft Office preferred.
- Previous experience preferred in the areas of scheduling.
- Computer literacy, required.
- Broad range of administrative and technical skills in the context of the healthcare environment.
- Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
- Make decisions based on departmental policy.
- Demonstrates critical thought process and can work independently.
- Provides feedback to assist with decision making process.
- Works well with others.
- Documents detailed information in patient chart.
- Requires listening skills to maintain cooperative associations.
- Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
- Must be able to respond quickly and effectively to emergency and non-emergent situations.
- May be required to assist in controlling disorderly conduct or combative patients.
- Must be able to exchange accurate information with patient, family, peers and medical personnel.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND WORK EXPERIENCE
- High school diploma or GED equivalent required.
- Minimum two years experience in private practice setting required.
- Ability to communicate with patients, family, peers and medical personnel.
- Basic mathematical skills.
- Requires emotional stability and resilience; Must be adaptable to change, be decisive, and demonstrate foresight. Exhibits organizational and leadership ability.
- Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
- Must be able to respond quickly and effectively to emergency and non-emergent situations.
- May be required to assist in controlling disorderly conduct or combative patients.
- Must be able to exchange accurate information with patient, family, peers and medical personnel.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working at Lake Charles Memorial Health System | Great Place To Work®