Financial Counselor Supervisor

JOIN OUR TEAM AS A FINANCIAL COUNSELOR SUPERVISOR!

MONTHLY BONUS OPPORTUNITY!

Hours: Monday – Friday 8am-4:30pm

Your Work Matters How will you make a difference?

Are you an experienced and detail-oriented Financial Counselor Supervisor ready to take on a pivotal role in verifying benefits and eligibility for admissions? Join our team at Lake Behavioral Hospital and make a meaningful impact in patient financial services!

As a Financial Counselor Supervisor, you will engage with patients and their families to confirm insurance benefits and eligibility for all admissions. You will serving as the primary liaison between the facility, insurance companies, and patients to address outstanding balances and ensure timely and appropriate collections. In this role, it encompasses self-pay collections for both Inpatient and Outpatient Services, requiring proficiency with managed care contracts, government intermediaries, and up-to-date knowledge of regulatory requirements for prompt and accurate reimbursement. You will be able to training new hires and completing continuing educations with staff direct supervision of staff. You will be daily reporting and tracking of task that belong to the financial counselors department. The position is located for a freestanding psychiatric hospital organization.

Your Experience Matters What We’re Looking For

Education & Education: High School Graduate (or equivalent) required; college degree preferred.

Experience: Minimum of 2 years’ experience in admission process and collections procedures with (1) year of supervisory/management experience preferred.

Key Expertise:

• Working knowledge of managed care; interpretation of insurance coverage plans, co-payments and deductible schedules and payment plans.
• Working knowledge of computers and business software programs (Excel) preferred.
• Additional Skill Requirements:
• Patient Demographics and Registration: Review and update patient demographic information in Med-Host or similar systems to ensure accurate records and clean claims processing.
• Admissions and Insurance Verification: Ensure pre-admission and admission paperwork is completed accurately and timely, verify insurance coverage and eligibility, obtain required signatures, assign appropriate financial classes, and resolve registration discrepancies.
• Financial Counseling and Payment Arrangements: Conduct financial interviews within 48 hours of admission, determine deposits and patient financial obligations, establish payment plans, and coordinate financial arrangements before or upon discharge.
• Admission Documentation and Account Management: Complete admission folders and benefit verification within required deadlines, maintain accurate in-house account records, document financial and legal issues, and schedule follow-ups.
• Medicaid, Charity Care, and Collections: Assist patients with Medicaid applications, evaluate charity care eligibility and communicate determinations, collect self-pay balances, and monitor payment plans through calls and written correspondence.
• Patient and Department Coordination: Serve as a liaison among patients, families, facility management, case management, Intake, HIM, and the business office to coordinate benefits, resolve issues, and support transitions to PHP, IOP, and other levels of care.
• Department Operations and Financial Reporting: Serve as the primary contact for the BOM and CFO, prioritize workflow, ensure deadlines are met, complete daily cash reports, maintain intake portals, and support efficient department operations.
• Training, Compliance, and Quality Improvement: Register and train staff on portals and Med-Host as needed, follow facility and departmental policies, maintain patient and employee confidentiality, attend required training, and support quality improvement initiatives.
  
  

Your Care Matters What We Provide For Our Team

• 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
  
  

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
  
  

Disclaimer: Benefits are subject to change at the discretion of Lake Behavioral Hospital.

Compensation

This is a full-time role, and the expected compensation range is $25.00 - $27.00 hourly, plus a monthly bonus opportunity. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Financial Counselor Supervisor!

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Discover a fulfilling career at Lake Behavioral Hospital (LBH)!

We are a 161-bed acute care facility located in Waukegan, IL, and have been providing mental health treatment to the community and the state of Illinois since 2018. We are dedicated to offering services to meet the ever-changing emotional and behavioral healthcare needs of adolescents, adults, and their families. We offer specialized inpatient programs and outpatient services proven to decrease symptoms of mental illness, and we are committed to helping people live healthier lives. Our compassionate and experienced team of psychiatrists, licensed therapists, nurses, and support staff are here to create an atmosphere of health, hope, and healing.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need. Be a part of the transformative healthcare experience at Lake Behavioral Hospital.

• To learn more about LBH, visit us at: https://www.lakebehavioralhospital.com/
  
  

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

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At Lake Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.