Guest Coordinator

Position Summary
Working within the Reservations team, the Guest Experience Administrator connects with upcoming guests prior to arrival to confirm details, uncover preferences, and curate personalized experiences. This includes coordinating celebrations, arranging amenities, and securing reservations for dining, spa, and on-property experiences. You serve as both a planner and a trusted resource—ensuring every detail is in place for a smooth and memorable arrival.

Key Responsibilities

• Proactively engage with guests prior to arrival via phone and email to confirm stay details and personalize their experience
• Identify and coordinate special occasions, celebrations, and custom requests
• Arrange pre-arrival bookings including dining, spa services, wellness programming, and on-property experiences
• Collaborate closely with internal teams (spa, culinary, front office, and events) to ensure seamless execution of guest requests
• Accurately document guest preferences, notes, and arrangements within reservation systems
• Ensure all amenities and special touches are prepared and communicated ahead of arrival
• Anticipate guest needs and offer thoughtful recommendations aligned with the property’s wellness-focused offerings
• Support Reservations team with booking assistance as needed

Qualifications

• 2 years of experience in luxury hospitality, reservations, concierge, or guest services
• Strong communication skills with a warm, polished, and professional tone
• Highly organized with exceptional attention to detail
• Ability to manage multiple priorities while maintaining composure and accuracy
• Experience coordinating guest requests, amenities, or special arrangements preferred
• Familiarity with reservation and property management systems is a plus
• Passion for hospitality, wellness, and creating meaningful guest experiences

Work Environment

• Onsite role within a luxury boutique hotel setting
• Requires flexibility to work weekends and holidays as needed
• Fast-paced, detail-oriented environment with a strong focus on guest satisfaction

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. 

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. 

What We Believe (our Ethos):

• Shared accountability
• Humility and kindness
• Creative problem solving
• Collaboration & community
• Do well and do good 

Benefits:

• Health, dental, vision coverage
• 401(k) Company match
• Paid time off
• Access to resort amenities and wellness programs
• Employee discounts, spa treatments, and retail products
• Career development and training opportunities

We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.