What are the responsibilities and job description for the Community Engagement Program Manager position at Lake Agassiz Habitat for Humanity?
Lake Agassiz Habitat for Humanity (LAHFH) is a nonprofit 501(c)(3) organization dedicated to building safe, decent, and affordable homes for families in Cass County, ND and Clay County, MN. Through partnerships with volunteers, donors, and homeowners, we help families achieve strength, stability, and independence through homeownership.
The Community Engagement Program Manager is a key leadership role responsible for designing, implementing, and overseeing volunteer engagement, community outreach, marketing initiatives, special events, and donor prospecting efforts. This position plays a critical role in advancing LAHFH’s mission by strengthening community relationships and supporting fundraising and development strategies.
The Community Engagement Program Manager reports to the Resource Development & Marketing Manager and provides leadership for the internal operational needs of the development department while working collaboratively across teams.
- Lead the strategy, development, and execution of volunteer programs across LAHFH and the ReStore
- Oversee the full volunteer lifecycle, including recruitment, onboarding, training, scheduling, engagement, and recognition
- Develop scalable systems to improve volunteer coordination, data management, and workflow efficiency
- Cultivate high-capacity volunteers and groups for leadership roles, long-term engagement, or sponsorship opportunities
- Facilitate Volunteer Committee operations and ensure alignment with Habitat for Humanity International standards
- Collaborate with Construction and ReStore Managers to forecast volunteer needs and ensure positive on-site experiences
- Serve as the primary public-facing staff representative for volunteer engagement
- Track volunteer metrics, prepare monthly reports, and support volunteer-to-donor conversion strategies
- Support donor outreach and direct mail campaigns, including writing, design coordination, and distribution
- Facilitate grant research and application efforts
- Maintain donor database integrity, gift processing, and accurate recordkeeping
- Analyze donor trends, develop prospect lists, and produce weekly and monthly donor reports
- Co-lead monthly development meetings and ensure follow-through on goals and action items
- Stay current on CRM best practices and recommend improvements to enhance fundraising effectiveness
- Coordinate planning and execution of special events such as Tour de Habitat, Giving Hearts Day, Give to the Max Day, and donor appreciation events
- Lead the planning and launch of an annual fundraising gala, including timelines, sponsorship strategies, and committee coordination
- Track event metrics including sponsorships, ticketing, and donor engagement
- Prepare event communications, presentations, bidding platforms, and post-event stewardship materials
- Serve as staff liaison between event committees and internal teams
- Develop and manage the annual marketing and development calendar in collaboration with leadership and key departments
- Oversee production of marketing materials including newsletters, brochures, social media content, and campaign assets
- Manage website content and ongoing updates
- Coordinate community outreach through display booths, awareness campaigns, and public events
- Write and distribute press releases and gather homeowner and volunteer stories to support mission-driven communications
- Ensure consistent adherence to LAHFH brand standards
- Support departmental operations and collaboration across teams
- Assist with additional projects as assigned by the Resource Development & Marketing Manager or Executive Director
- Passion for Habitat for Humanity’s mission and affordable homeownership
- Associate degree in Business, Communication, Marketing, or related field required; Bachelor’s degree preferred
- Experience in graphic design strongly preferred
- Strong written and verbal communication skills
- Excellent organizational skills with the ability to manage multiple priorities
- Self-motivated team player with strong attention to detail
- Experience with Microsoft Office and CRM/database systems
- Proficiency with social media platforms, including Facebook, Instagram, and LinkedIn
- Ability to adapt in a fast-paced, mission-driven environment
- Full-time position, generally Monday–Friday, 8:30 a.m.–5:00 p.m.
- Occasional evenings and weekends required for events and volunteer activities
- Rare travel may be required
- This position description is not all-inclusive and duties may evolve with organizational needs