What are the responsibilities and job description for the Production Support Lead position at Laiba Technologies LLC?
Job Details
Role: Production Support Lead
Location : Boston, MA (Onsite role)
Mandatory Skills: SQL , UNIX , Windows , Autosys, ITIL
Desired Skills: Splunk, Dynatrace, Banking Support
- Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
- Good experience in ServiceNow ticketing tool for all Incidents, SRs, Problem Tickets, and Change/Problem Management Processes.
- Good experience in DB Queries able to write queries, including fair complexity.
- Good experience in support environments able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.
- Experience supporting banking applications.
- Experience with monitoring tools like Splunk, Dynatrace.
- Good knowledge of Grafana (preferred).
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