Maternal Health Navigator

Job Summary: Under limited supervision, uses intermediate skills obtained through experience and training, to provide support to expectant and postpartum mothers. Employs various activities and acts as a liaison to LAHC’s Maternal & Infant Health Resource Hub, community service, and other resources to ensure families receive timely access to pre- and post-natal care, supports, and other engagement opportunities. Routine contact with internal and external stakeholders, including local organizations, schools, healthcare providers, and community leaders is required to meet goals and objectives. 

Essential Duties and Responsibilities: 

• Conduct comprehensive intake assessments and create individualized care plans to identify maternal health needs.
• Work closely with individuals and families to provide guidance, information, and resources to support maternal health options. 
• In collaboration with community advocates, outreach staff, and health care providers, raise awareness of the need for maternal health services. 
• Support facilitation of pre and postpartum peer support groups (in-person and virtual).
• Develop and attend community events to promote awareness of the benefits of maternal health and the importance of healthy options.
• Provide ongoing support to mothers throughout pregnancy and up to six months postpartum, including regular check-ins and assistance with navigating health care, social services, and community resources.
• Assist clients in overcoming barriers to care by offering referrals, appointment scheduling support, and follow-up to ensure continuity of services during the prenatal and postpartum periods.
• Develop collaborative efforts with community organizations.
• Distribute outreach and other materials to expectant moms, community members, partner organizations and businesses to build awareness.
• Assist in the development and implementation of organizational outreach and enrollment initiatives.
• Participate in various task forces or committees addressing program needs.
• Participate in health fairs, and other community projects with the goal of increasing awareness of our programs and services.
• Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
• Accurately provide required reporting to track goal achievement and client satisfaction.
• Maintains regular and consistent attendance.
• Operates standard office equipment and uses the required software applications. 
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

• Pre and postnatal maternal care tools and training techniques.
• Pre and postnatal maternal resources available in the local community. 
• Local policies, systems, and environment pertaining to maternal health as well as community and cultural norms.  

Skill in:

• Operating standard office equipment and using required software applications, including Microsoft Office and Teams.
• Bilingual skills are highly desirable

Ability to:

• Work with participants in a group or one to one setting.  
• Adapt to the unique needs and challenges of each participant.
• Commit to maintaining client confidentiality and ethical standards.
• Incorporate needs, wants and goals from different perspectives into effective programs. 
• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes 
• Gather information, identify linkages and trends and apply findings to assignments.
• Organize and prioritize multiple tasks and meet deadlines. 
• Develop trusting relationships with both clients and their families 
• Work with people from diverse cultural backgrounds
• Excellent interpersonal, written and verbal communication skills
• Work independently as well as collaboratively within a team environment.

Educational/Previous Experience Requirements:

• Minimum Degree Required: Associates degree (bachelor’s degree preferred)
• Required Disciplines: Public Health, Social Work, or a related field or Minimum one (1) year of experience in a community facing role, addressing maternal health or any equivalent combination of experience, education, and/or training approved by Human Resources. Bilingual in English and Arabic required. 

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  1. Certification in Community Health Work (CHW) or willingness to obtain within 6 months.  

Working Conditions:

Hours: Normal business hours.   Some additional hours or ability to flex hours may be required. 

Travel Required: Local travel within the Detroit metropolitan area. 

Working Environment: Climate controlled schools, community centers, health clinics and office environment during normal business hours.

Job Family:  

Job Category:

Physical Requirements:

Last updated: May 10, 2025

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employee Signature: ________________________________________________     Date: __________________