Director, Marketing and Communications

LaGuardia Gateway Partners (LGP) is the private developer and manager of the state-of-the-art Terminal B at LaGuardia Airport. With our new award-winning $4B terminal now complete, LGP is seeking talented individuals to help us achieve ongoing excellence in terminal operation and guest experience. Get onboard and join the team transforming the NYC travel experience.

Job Summary:

The Director of Marketing & Communications is responsible for shaping and protecting the Terminal B brand, driving guest and stakeholder engagement, and leading all corporate marketing and communications activities that support the strategic objectives of LaGuardia Gateway Partners. As a key member of the senior management team, this role will play an integral part to position LGP as a leading terminal operator in the North American Aviation Industry.

Major Duties and Responsibilities:

Strategic Leadership

• Develop and execute the integrated Marketing and Communications Strategy for LaGuardia Gateway Partners and Terminal B, aligned with corporate objectives, commercial priorities, guest experience goals, and stakeholder expectations.
• Serve as a strategic advisor to the Executive Team on brand positioning, reputation management, stakeholder engagement, and communications.
• Establish annual objectives, budgets, performance metrics, and reporting frameworks for all marketing and communications activities.

Communications & Reputation Management

• Develop and implement internal, external, executive, community, and crisis communications strategies.
• Lead media relations and support executive communications, thought leadership, presence at industry events, presentations, and stakeholder messaging.
• Proactively manage reputational risks and communication opportunities affecting the organization.

Marketing, Brand & Commercial Growth

• Lead corporate and commercial marketing initiatives that strengthen Terminal B's brand, support business performance, and enhance the guest experience.
• Own and manage the Terminal B brand, ensuring consistency across all communications, campaigns, and guest touchpoints.
• Oversee social media, content development, events, partnerships, sponsorships, and other engagement initiatives.
• Manage the Commercial Marketing Fund and ensure investments deliver revenue growth, measurable business and guest experience outcomes.

Stakeholder Engagement

• Build and maintain strong relationships with the Port Authority of New York and New Jersey, airlines, concession partners, media, community organizations, and other internal and external key stakeholders.
• Collaborate across departments and with external partners to ensure alignment of messaging, initiatives, and organizational priorities.

Innovation & Technology

• Champion innovation and continuous improvement within the Marketing and Communications function by identifying and implementing modern tools, technologies, and digital solutions.
• Leverage data, analytics, automation, AI, and emerging technologies. Drive the adoption of digital platforms, dashboards, content management systems, and workflow tools that enhance collaboration, reporting, and performance measurement.
• Foster a culture of innovation, experimentation, and continuous learning across the team and external partners.

Performance & Team Leadership

• Establish and monitor KPIs to measure the effectiveness of marketing and communications activities.
• Manage agencies, consultants, and external partners to ensure high-quality execution and value delivery.
• Lead, develop, and mentor the Marketing and Communications team, fostering a culture of accountability, collaboration, and continuous improvement.
• Perform other duties as assigned.

Competencies and Skills:

• Strategic thinker with the ability to translate vision into measurable results.
• Exceptional written, verbal, and presentation skills, including executive communications.
• Experience leading marketing, brand management, communications, media relations, and stakeholder engagement programs.
• Strong understanding of digital marketing, social media, content strategy, and reputation management.
• Proven ability to manage multiple stakeholders and priorities in a complex environment.
• Strong analytical, project management, and budget management skills.
• Experience managing agencies, consultants, and external partners.
• Proven leader with the ability to build, coach, and develop high-performing teams.

Education and Experience:

• Bachelor's degree in marketing, Communications, Public Relations, Journalism, Business Administration, or a related field required; Master's degree preferred.
• Minimum of 7 years of progressive leadership experience in marketing, communications, corporate affairs, public relations, or related disciplines, including responsibility for strategy development and execution.
• Minimum of 3 years of experience leading and developing high-performing teams.
• Demonstrated experience managing corporate branding, stakeholder communications, media relations, digital marketing, and reputation management programs.
• Demonstrated ability to leverage technology, data analytics, digital platforms, and AI-enabled tools to improve business outcomes and organizational effectiveness.
• Experience working in complex, highly visible, customer-facing environments with multiple stakeholder groups preferred.
• Experience managing external agencies, consultants, creative partners, and vendors.
• Airport, transportation, hospitality, real estate, infrastructure, or public-sector experience preferred.

Primary Work Location: LaGuardia Airport, NY (Onsite)

Employee Status: Full Time, Nights/Weekends as Required

Equal Employment Opportunity and Affirmative Action:

LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements.