What are the responsibilities and job description for the Automotive Receptionist position at LaFontaine Toyota Dearborn?
AUTOMOTIVE RECEPTIONIST
Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE POSITION: Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
THE PERKS:
- Competitive Compensation
- Employee Referral Program
- Employee Discounts on Sales and Service
- Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
- Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
- 401(k) and Employer Match
- Holiday Savings Program with Employer Match
- Paid Time Off
- Holiday Pay
Skills & Qualifications:
- Operate a computer.
- Ability to organize and prioritize work.
- Skill and ability to meet deadlines.
- Operate office equipment.
- Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
- Ability to deal with problems involving several concrete variables in standardized situations.
Education and Experience:
- High school diploma or GED certificate preferred.
- One to three years related experience and/or training.
- Or equivalent combination of education and experience.
Essential Duties & Responsibilities:
Physical Requirements:
Operator Job Description
- Manages incoming and outgoing operator, sales and service calls.
- Ability to deescalate upset guest complaints professionally.
- Knowledge of CRM.
- Use of computerized telephone directories to find numbers that guests request.
- Transfer calls to the correct person or department.
- Answering emails and sending emails to correct staff.
- Call, text and email new and pre-existing guests to set service appointments when needed, following the appointment setting guidelines.
- Call, text and email pre-existing guests to set sales appointments when needed, following the appointment setting guidelines.
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Use of appropriate scripts and following transfer and message protocols.
Operator Job Description - Manages incoming and outgoing operator, sales and service calls.
- Ability to deescalate upset guest complaints professionally.
- Knowledge of CRM.
- Use of computerized telephone directories to find numbers that guests request.
- Transfer calls to the correct person or department.
- Answering emails and sending emails to correct staff.
- Call, text and email new and pre-existing guests to set service appointments when needed, following the appointment setting guidelines.
- Call, text and email pre-existing guests to set sales appointments when needed, following the appointment setting guidelines.
- Use of appropriate scripts and following transfer and message protocols.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
THE COMPANY:
Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.
Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.
LaFontaine Automotive Group is an equal opportunity employer.
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