What are the responsibilities and job description for the Full Time Senior Member Services Representative- Charlotte position at LAFCU?
Provides thorough and accurate member service through opening accounts, loan services and other related functions that meet the needs of the member and LAFCU by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Markets LAFCU products and services to members by having a thorough knowledge of all products and services.
- Serves as Membership Officer.
- Maintains knowledge of applicable policies and procedures to ensure compliance with required laws and regulations.
- Successfully completes required Regulatory Compliance training and other training as determined and required by Management.
- Opens accounts and offers services, including, but not limited to share accounts, IRAs, Term Shares, Home Banking, direct dial teller, safe deposit boxes, loan and credit card products.
- Processes check orders, ATM/debit card applications, electronic services, payroll deductions and allocations, direct deposits, wire transfers, stop payments, statement copies, etc.
- Accepts transactions, including, but not limited to, monetary transactions.
- Assists members with inquiries and requests, NADA book values, and Notary services.
- Interviews loan applicants, completes loan application process including reviewing credit report, income and employment verifications, and collateral in accordance with LAFCU lending procedures and policies.
- Advises members of loan alternatives and insurance products available or required.
- Makes recommendations for loan approval or denial to Loan Officer.
- Schedules and closes loans, providing disclosure information in accordance with applicable Regulations.
- Responsible for accurate documentation and balancing on a daily basis.
- Meets established individual and departmental goals.
- Opens and closes branch as required.