What are the responsibilities and job description for the Service Writer position at Lafayette Power Sports?
Company Description Lafayette Power Sports is an established PowerSports and Marine dealership located at 612 Beau Pre Rd. in Lafayette, Louisiana. The organization serves customers throughout the region with a focus on quality vehicles, parts, and service. Team members work in a customer-facing environment that values reliability, professionalism, and strong community relationships. Applicants can expect a hands-on setting where service excellence and product knowledge are important. The company provides opportunities to learn about powersports and Marine products while contributing to a collaborative service department.
Role Description The Service Writer is a full-time, on-site role based at Lafayette Power Sports in Lafayette, LA. This position is responsible for greeting customers, understanding their service needs, and documenting repair orders accurately and clearly. Day-to-day tasks include answering phone calls, scheduling service appointments, coordinating with technicians, and providing updates to customers on service status and timelines. The Service Writer will verify customer information, explain recommended services and costs, and ensure that all work orders and documentation are complete and compliant with company procedures. The role also involves handling customer concerns, promoting a positive service experience, and supporting the overall efficiency of the service department.
Qualifications
** Experience with the vehicles that we sell and service!
- Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
- Effective Communication abilities, both verbal and written, for working with customers and service staff.
- Professional Phone Etiquette and experience managing incoming calls and service inquiries.
- Basic Computer Literacy for using service management software, scheduling tools, and documentation systems.
- Attention to detail and accuracy in recording service requests, work orders, and customer information.
- Ability to work in a fast-paced, on-site service environment and collaborate with technicians and sales staff.
- Prior experience in automotive, powersports, or related service writing roles is beneficial.
- High school diploma or equivalent; additional technical or service-related training is a plus.