What are the responsibilities and job description for the CORE Coordinator - Louisville, KY position at Lafayette Home Office?
The CORE Coordinator supports administrative and operational activities in the home health referral process to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care.
- Receives and reviews referrals and ensures timely and accurate responses.
- Ensures referrals include all required elements.
- Identifies any missing criteria requiring follow-up and communicates with appropriate team members for completion.
- Provides administrative support to CORE team by triaging incoming calls and entering referrals into the operating system.
- Communicates accurate referral information within CORE and to business development and clinical/operational teams.
- Actively uses systems supporting referral processes, including Forcura, e-portals, and Homecare Homebase.
- Serves as a liaison between operations and business development.
- Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions.
- Provides general information about agency services to patients, their families, and referral sources, including timelines for patients requiring authorization for services.
- Ensures non-admits are labeled timely, thoroughly, and accurately.
- All other duties as assigned.
- Strong organizational and multitasking abilities required.
- Excellent customer service skills required.
- Familiarity with healthcare referral processes preferred.
- High School Diploma or equivalent required, Associate’s degree preferred.
Skills:
- Proficiency with Microsoft Office and referral systems like Forcura, e-portals, and Homecare Homebase.
- Strong communication skills
- Knowledge of admission criteria and general agency services.
Job Requirements
- Travel may be required