Service Operations, Quality & Regulatory Affairs Summer Intern

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview:

The Service Operations, Quality & Regulatory Affairs Summer Intern will gain hands-on experience across multiple operational and compliance functions while supporting meaningful, high-impact projects. This role provides exposure to Service Operations, Quality Affairs, Regulatory Affairs, Strategic Communications, and Customer Experience, offering a unique opportunity to learn how these disciplines work together to support organizational excellence. The intern will help document departmental processes, research best practices and emerging AI concepts for world-class field service operations, organize critical documentation to improve workflow efficiency, contribute ideas in team meetings, support day-to-day strategic and operational activities, and assist in developing communication best practices and templates. This internship is designed to build industry knowledge, develop professional skills, and create opportunities to make a real impact within a dynamic, cross-functional environment.

Responsibilities:

Process Documentation & Workflow Support

• Document departmental processes in collaboration with leadership.
• Organize and maintain departmental documentation to support efficient workflows.

Research & Strategic Insights

• Research best practices, future operational needs, and AI concepts for field service operations.
• Present findings and recommendations to the leadership team.

Operational & Project Support

• Support day‑to‑day departmental activities, contributing to strategic and operational tasks that drive continuous improvement.
• Participate in team meetings, offering innovative ideas and strategic input.
• Communications & Best Practices
• Help develop communication best practices and templates to enhance departmental effectiveness.

Requirements:

• Intern must be available to commit to the entire summer internship (approximately May - August) and work up to five days a week in the Wappingers Falls, NY office (with reliable transportation and local housing). This position may be eligible for a hybrid work structure.
• Currently enrolled in an accredited four‑year college or university
• Legally authorized to work in the country of employment without visa sponsorship
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook)
• Strong written, verbal, and active listening communication skills
• High attention to detail and accuracy
• Proactive, self‑motivated, and able to work independently
• Flexible and adaptable to changing assignments and priorities
• Participation in extracurricular activities is a plus

Pay Rate: $18 per hour

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.