Medical Receptionist (Front Desk)

Lady Lake Family Medicine

Job Description

Job Title: Medical Receptionist

Department: Front Office

SUMMARY:

As a Medical Receptionist, this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service as it is the first contact via telephone by the prospective patient with the clinic. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. The receptionist must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry. Coordinates provider referrals.
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with additional office staff to ensure adequate phone coverage at all times.
• Welcomes and greets patients after clinic visit in a manner that is helpful and friendly; reviews purpose of visit and directs patients/clients/visitors to appropriate outside lab/referral physician, etc if necessary.
• Schedules patient flow to clinic based on predetermined appointment arrangements.
• When scheduling appointments, carefully screens patients for new address, new or established patient, and informs patient of adequate information that must be presented at time of visit.
• Adheres to all Clinic policies on safety and security; maintains alarm codes and computer system passwords in strict confidentiality.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Informs patient of any existing balance noted in computer not collected at check-in and determines if additional copay/coinsurance needed post visit.
• Assists check in receptionist in calling patients daily to confirm next day’s appointment.
• Verifies method of payment for services (Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate.
• Determines if prior authorization is needed for procedure and notifies billing office if patient has insurance that requires prior authorization.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Attends staff and medical meetings as required.

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:

• Understands the importance of maintaining confidentiality; knowledge of and adherence to HIPAA and safety guidelines
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to service the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the clinic.
• Knowledge of and adherence to company policies and protocols.
• Skill in organizing and prioritizing work and following assignments through to completion.
• Skill in written and verbal communications.
• Basic to intermediate computer knowledge and skills.
• Knowledge of basic math.
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced, complex environment and meet established deadlines.
• Ability to effectively handle details with accuracy.
• Ability to maintain regular attendance and on-time arrival to work as scheduled.
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion.
• Ability to recognize potential abnormalities, adjust process and communicate with provider as appropriate.
• Ability to remain calm and think critically in difficult situations.
• Ability to resolve issues and understand when to escalate to the next level.

EDUCATION AND EXPERIENCE:

• High school graduate (or GED) required.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Medical Receptionist

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finder, handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

MENTAL AND EMOTIONAL REQUIREMENTS:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to have the ability to cope with a high level of stress, make fast decisions under high pressure, cope with the anger/fear/hostility of others in a calm manner, manage altercations, have the ability to concentrate, have a high degree of flexibility, be ability to cope with confrontation, handle multiple priorities in a stressful situation, assist with problem resolution, have the ability to work alone, demonstrate a high degree of patience, and have the ability to work in areas that are close and crowded.

WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no exposure or very limited exposure to physical risk.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Paid time off

Ability to Commute:

• Lady Lake, FL 32159 (Required)

Work Location: In person

Salary : $16