Customer Experience & Sales Coordinator

Overview

The Customer Experience & Sales Coordinator is a key member of our team, responsible for driving sales while providing excellent customer service. This position will play a crucial role in managing client relationships, supporting the sales process, and ensuring smooth day-to-day operations of both sales and customer support. The role requires a strong communicator with a customer-first mindset who is able to juggle multiple responsibilities.

Key Responsibilities:

· Serve as the main point of contact for customer inquiries across retail, e-commerce, and corporate orders, providing timely and effective responses.

· Coordinate sales activities, including responding to inquiries, managing orders, and preparing sales reports.

· Assist in identifying and pursuing new sales opportunities with corporate clients.

· Maintain and develop strong customer relationships, ensuring a high level of customer satisfaction.

· Track client feedback and suggest improvements to processes to enhance customer satisfaction.

· Support the Corporate Sales Manager with account management, sales strategies, and follow-ups.

· Oversee customer experience operations, ensuring all inquiries and issues are resolved promptly.

· Manage and oversee review site content and responses (experience with platforms like Yext preferred).

· Assist with cross-departmental coordination to ensure seamless client experiences.

· Assist with onboarding and retaining key corporate clients, providing personalized service to build long-term relationships.

· Manage office administration to maintain a productive and organized work environment.

· Assist in custom order creation with the Pastry Lab team.

· Manage and assist retail team with organizing large orders when necessary.

Qualifications:

· Bachelor’s degree in business, marketing, or a related field (preferred).

· 2 years of experience in sales coordination, customer service, or a related role.

· Strong interpersonal and communication skills with a proactive approach to solving client issues.

· Ability to multitask and prioritize in a fast-paced environment.

· Familiarity with Microsoft Office Suite and customer review management tools

· Problem-solving mindset with a drive for action, improvement and attention to detail.

Benefits:

• Paid time off

$23 - $25 an hour

• Work Location: In person (NYC)