What are the responsibilities and job description for the Sales Assistant position at Ladish Valves?
Ladish Valves is a leader in the design, application, and manufacturing of gate, globe, check, and ball valves based in Houston, Texas. We provide engineering solutions, expert manufacturing, and personalized customer service for demanding corrosive, erosive, and high-purity applications.
Our exceptional results come from our exceptional people. This starts from our engineering, manufacturing, and quality-control teams, to our knowledgeable & responsive sales team.
We have immediate an immediate opening for a Sales Assistant to join our team at our Houston, TX. location.
Position Summary
Supports the sales team through order processing, production expediting, and customer documentation to ensure accurate, on-time delivery and strong customer service.
Key Responsibilities
- Enter and manage customer orders in ERP/CRM systems
- Expedite production orders and track delivery timelines
- Coordinate with production, operations, and shipping teams
- Request and submit Mill Test Reports (MTRs) and required documentation
- Provide order status updates and respond to customer inquiries (phone & email)
- Support order changes and issue resolution
- Maintain accurate records and follow up on open items
- Provide support to outside sales representatives by supplying catalogs, promotional items, and related materials
- Maintain and manage inventory of all sales and marketing materials
Qualifications
- 1–3 years of sales support, customer service, or order processing experience
- Manufacturing/industrial experience preferred
- Strong attention to detail and organization
- Effective communication and follow-up skills
- Proficient in Microsoft Office; ERP/CRM experience a plus
Key Skills
- Accuracy and attention to detail
- Time management and prioritization
- Problem-solving
- Customer-focused mindset