What are the responsibilities and job description for the Evening & Weekend Front Desk Customer Service position at Ladies & Gentlemen Salons / Brown Aveda Institute?
Description
The coordinator is the first person our guests interact with at each visit to make a first impression no matter how often the guest has visited the school.
Our guests include those with appointments, researching the school for enrollment, shopping for their favorite Aveda products, etc.
The coordinator sets the pace for the visit from checking the guest in, filling out proper paperwork, calling the student,
answering questions about the products, loyalty program and scheduling guest for next visit.
This position also keeps the front retail area clean and organized.
The coordinator assists guests with their retail needs by consulting with guests to find out what their concerns are to recommend the products that will be best for their needs.
Requirements
Excellent communications skills, problem solving ability, above average math skills, loves people, multi tasking,
ability to keep busy during down times.
Welcoming personality - greet each guest with warmth & a smile
Ability to small talk - each guest must feel appreciated and welcome with a positive outlook
Love Aveda products - able to educate guests on products & loyalty program
Coachable - take constructive criticism, continuous learner, desire to learn
Self - Starter - ability to learn new skills, information without supervision
Phone skills - answer the phone professionally and courteously
Detail Oriented - paperwork, filing, appropriate paperwork ready for each day, etc.
Team oriented - come to work ready to take on the day, work with your team members to have a fun,
successful day and someone who can be counted on
Math skills - count change, reconcile drawer, fill out deposit information
1 year of retail successful retail sales or 1 year customer service
High school graduate or equivalent
Excel knowledge
Computer skills - appointment scheduling, email,
Able to work flexible schedule when necessary
The coordinator is the first person our guests interact with at each visit to make a first impression no matter how often the guest has visited the school.
Our guests include those with appointments, researching the school for enrollment, shopping for their favorite Aveda products, etc.
The coordinator sets the pace for the visit from checking the guest in, filling out proper paperwork, calling the student,
answering questions about the products, loyalty program and scheduling guest for next visit.
This position also keeps the front retail area clean and organized.
The coordinator assists guests with their retail needs by consulting with guests to find out what their concerns are to recommend the products that will be best for their needs.
Requirements
Excellent communications skills, problem solving ability, above average math skills, loves people, multi tasking,
ability to keep busy during down times.
Welcoming personality - greet each guest with warmth & a smile
Ability to small talk - each guest must feel appreciated and welcome with a positive outlook
Love Aveda products - able to educate guests on products & loyalty program
Coachable - take constructive criticism, continuous learner, desire to learn
Self - Starter - ability to learn new skills, information without supervision
Phone skills - answer the phone professionally and courteously
Detail Oriented - paperwork, filing, appropriate paperwork ready for each day, etc.
Team oriented - come to work ready to take on the day, work with your team members to have a fun,
successful day and someone who can be counted on
Math skills - count change, reconcile drawer, fill out deposit information
1 year of retail successful retail sales or 1 year customer service
High school graduate or equivalent
Excel knowledge
Computer skills - appointment scheduling, email,
Able to work flexible schedule when necessary