What are the responsibilities and job description for the Front Desk Guest Service – Evenings & Weekends position at Ladies & Gentlemen Salon and Spa?
Description
Essential Functions
Provide an Exceptional Guest Experience
- Greet every guest warmly and professionally upon arrival and when answering the telephone.
- Create a welcoming atmosphere and ensure each guest feels valued and appreciated.
- Schedule appointments accurately, politely, and efficiently based on guest needs and stylist availability.
- Identify and confirm guests prior to their arrival and communicate with the appropriate stylist in a timely manner.
- Process all transactions accurately and efficiently through the point-of-sale system.
- Prepare and process service and/or retail tickets, accurately determine charges, update charges in SpaBiz when necessary, and collect payment.
- Enter and maintain accurate guest information in SpaBiz.
- Operate SpaBiz efficiently and effectively as it relates to the responsibilities of the position.
- Promote and recommend additional services, retail products, and gift cards based on the guest's needs.
- Develop and maintain strong Aveda product knowledge, including product benefits, location of merchandise, and appropriate recommendations.
- Confidently answer guest questions and use product knowledge and professional selling techniques to close retail sales.
- Address guest concerns professionally and refer complaints regarding tickets or services rendered to the Manager in Training (MIT), Assistant Manager, or Store Manager through the appropriate Challenge Form process.
- Assist with stocking and maintaining merchandise displays to ensure the retail area is organized, clean, and inviting.
- Maintain a clean, organized, and welcoming front desk and guest areas.
- Assist with general salon and front desk cleanliness as needed.
- Support the salon team in creating a positive, professional, and collaborative work environment.
- Perform other duties and responsibilities as assigned by management.
Requirements
Position Qualifications:
Customer service experience, preferably in retail
Ability to multi-task
Computer knowledgeable