What are the responsibilities and job description for the Med/Surg Manager position at LADD MEMORIAL HOSPITAL?
Summary:
Scope
The Medical Surgical Manager oversees the daily operations of the medical-surgical unit, ensuring high-quality patient care, regulatory compliance, and efficient resource utilization. This role is responsible for managing staff performance, fostering professional development, and maintaining a safe and patient-centered environment.
Expected Results:
- Delivery of exceptional patient care aligned with organizational standards.
- Achievement of departmental goals, including budget adherence, staff competency, and quality metrics.
- Positive patient and staff satisfaction scores through effective leadership and communication.
Degree
Operates with significant autonomy in managing unit operations, staffing, and workflow decisions within established organizational policies and strategic objectives. Collaborates with senior leadership for strategic planning and escalates issues requiring executive input.
Typical Schedule:
Monday-Friday: 7AM-3:30PM
Essential Duties & Responsibilities:
Job-specific duties | As evidenced by |
Finance Management |
|
| Completed by the established deadline. |
| Meets budget targets unless variance has been authorized. |
| Monthly variance reports completed as required. |
Staff Development |
|
| Completion of annual performance review by established deadline. |
| Staff completion of training/educational opportunities. |
Human Resource Management |
|
| Identify and implement individualized recognition techniques. |
| Utilize objective, behavioral-based interview questions to interview, evaluate, and hire staff. |
| Completion of facility and departmental new hire orientation checklists. |
| Annual performance reviews completed by the established deadline. |
| SMART goals established for staff that support the OMC Strategic Plan. |
| Develop, implement, and document performance improvement plan and progress. |
| Identify and begin the development plan for internal staff as appropriate. |
Leadership |
|
| Volunteering and encouraging staff members to volunteer at OMC events as evidenced by supporting documentation. |
| Actively participates in the development of the OMC Strategic Plan and departmental goals that support the plan as evidenced by goal documentation. |
| Absence of reported issues/incidences. |
| Creation of short and long-term departmental goals that support the Strategic Plan. |
| Maintains a professional demeanor as evident in appearance and behavior. |
| Uses respectful and honest communication with all staff. |
| Demonstrates reliability and flexibility, listens actively, communicates constructively, is respectful and supportive, and works as a problem- solver as evidenced by specific examples. |
| As demonstrated by following the Customer Services Standards. |
Knowledge, Skills, & Abilities:
- Knowledge
- In-depth understanding of medical-surgical nursing practices and standards.
- Knowledge of hospital policies, regulatory requirements (e.g., DNV), and patient safety protocols.
- Familiarity with budgeting, financial management, and resource allocation in a healthcare setting.
- Understanding of performance improvement methodologies and quality metrics.
- Knowledge of human resource principles, including recruitment, retention, and staff development.
- Awareness of healthcare technology and electronic health record systems.
- Skills
- Strong leadership and team-building skills to motivate and guide staff.
- Effective communication skills (verbal and written) for interacting with staff, patients, and leadership.
- Critical thinking and problem-solving skills for managing complex clinical and operational issues.
- Organizational and time management skills to prioritize tasks and meet deadlines.
- Conflict resolution and negotiation skills to maintain positive work relationships.
- Proficiency in data analysis and reporting for quality improvement and budget monitoring.
- Abilities
- Ability to make autonomous decisions within organizational policies and strategic objectives.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to foster a culture of safety, accountability, and continuous improvement.
- Ability to mentor and develop staff for succession planning and career growth.
- Ability to adapt to changes in healthcare regulations, technology, and patient needs.
- Ability to maintain emotional intelligence and resilience under pressure.
Qualifications:
- Currently licensed in the state of Wisconsin as a Registered Nurse in good standing
- Current BLS certification
- Previous experience working within a hospital environment
- Meets OMC health requirements