What are the responsibilities and job description for the Harley-Davidson Service Writer position at Laconia Harley-Davidson?
Description
American Road Group is seeking a Service Writer at our flagship Laconia Harley-Davidson Historic Factory in Meredith, NH!
Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Major Duties and Responsibilities
- Provide superior customer service to both internal and external customers.
- Assist Service Department Manager in maintaining a smooth-running efficient department.
- Sell products and services based on additional work needed and service specials.
- Articulate and document customer concerns and assign jobs to technicians.
- Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
- All other duties as assigned.
Requirements
- Outgoing, friendly personality with superior communication skills
- Excellent customer service
- Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
- Experience with POS systems and parts and management computer software.
- General knowledge of computers and great phone etiquette.
- Current motorcycle license.
Physical Demands and Working Conditions
- Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
- The noise level in the work environment is usually loud.
- Requires use of both hands.
- Requires the ability to balance and push a 600 lb. motorcycle.
- Frequently works near moving mechanical parts.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
- Occasionally exposed to exhaust fumes and other airborne particles.
Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!
Job Type: Full-time
Pay: $45,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Service writing: 1 year (Required)
Ability to Commute:
- Meredith, NH 03253 (Required)
Ability to Relocate:
- Meredith, NH 03253: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $100,000