What are the responsibilities and job description for the Field Service Technician position at LACO Technologies?
Location: Salt Lake City, UT |
Type: Full-Time | On-Site
Travel: 50% overnight travel
Schedule: Monday–Friday with flexible scheduling and optional 9/80 (every other Friday off)
Pay: $80,000- $85,000 DOE
Support Advanced Engineered Systems for World-Class Customers
LACO Technologies is a leading manufacturer of custom vacuum and leak testing systems used in mission-critical applications across Aerospace, Automotive, Medical/Pharmaceutical, and advanced manufacturing industries.
We support world-class customers such as SpaceX, Apple, NASA, Boeing, Lockheed Martin, Northrop Grumman, and Merck.
We are seeking a Field Service Technician who enjoys hands-on technical work, customer interaction, and solving complex problems in real-world environments. This role is ideal for a technician who wants variety, ownership, and exposure to advanced engineered systems.
Why This Role Matters
As a Field Service Technician, you are the face of LACO Technologies to our customers. Your work directly impacts equipment performance, customer satisfaction, and long-term partnerships.
You’ll support unique, custom-built systems — no two days or systems are the same.
Position Overview
The Field Service Technician is responsible for on-site and remote service support, including troubleshooting, maintenance, repairs, commissioning support, and warranty service for LACO equipment.
You will work closely with the Service Manager, service technicians, engineering, and customers to ensure timely, high-quality service outcomes.
Key Responsibilities
- Perform troubleshooting, maintenance, and repair of customer equipment both on-site and remotely
- Complete preventative maintenance activities and field modifications as required
- Support commissioning and startup activities for new or modified systems
- Manage repair parts ordering and coordinate parts cycle time
- Maintain accurate service documentation, customer service logs, and internal records
- Communicate directly with customers to ensure clear expectations, timely resolution, and proper follow-up
- Maintain tools and test equipment, ensuring proper calibration and safe operation
- Support projects involving mechanical, electrical, pneumatic, and automated systems
- Follow all safety, quality, and electrical standards while representing LACO professionally at customer sites
Technical Environment
- Vacuum systems and leak detection instruments
- Sensors, digital I/O, and industrial automation components
- Mechanical, electrical, and pneumatic subsystems
Qualifications
Required
- 3–5 years of field service, maintenance, or technical service experience
- Experience diagnosing and repairing mechanical and electro-mechanical equipment
- Strong troubleshooting and problem-solving skills
- Comfortable with face-to-face customer interaction and technical communication
- Ability to work independently, manage priorities, and meet schedules
- Proven dependability, accountability, and professionalism
- U.S. Citizenship required
Preferred
- Experience servicing vacuum systems or leak detection equipment
- Experience with automated systems, sensors, and industrial controls
- Understanding of electrical safety standards (e.g., NFPA 79)
- Ability to read electrical schematics and technical drawings
- Experience with pneumatic design or industrial automation
- Familiarity with SolidWorks or other 3-D CAD software (plus)
- Experience creating or interpreting BOMs in ERP systems
Working Conditions
- Clean, climate-controlled work environment
- Standing for extended periods as required
- Travel: 50% overnight travel
Compensation & Benefits
- Pay: $80,000 – $85,000 per year, based on experience
- Schedule: Full-time, Monday–Friday with flexible start/stop times; optional 9/80 schedule (every other Friday off)
- Benefits: Medical, Dental, Vision Insurance; short-term disability & life insurance; 401(k) with match; paid holidays & paid time off; tuition reimbursement and continuing education opportunities; company lunches, events, and team activities
Who Thrives at LACO
- Technicians who enjoy variety and custom systems
- Professionals who take pride in customer service and technical accuracy
- Self-directed problem solvers who value safety, quality, and teamwork
Equal Opportunity Employer
LACO Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
LACO Technologies is committed to driving excellence and innovation. We value growth and development of our employees and strive to foster a culture of continuous learning and improvement.
At LACO Technologies we strive to give our employees a great work-life balance. We offer our employees the opportunity to participate in a 9/80 work schedule giving our employees every other Friday off. This benefit, along with our flexible scheduling options and generous PTO offering makes LACO a company worth considering for employment.
We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries. LACO's customers are the likes of SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck. Come work where you will get a small company feel with big company opportunities, benefits, and technology.
Salary : $80,000 - $85,000