What are the responsibilities and job description for the DELIVERY CLERK position at Lacks Valley Stores Ltd?
Description:
Job Summary: As a Delivery Clerk you will be responsible for providing excellent customer service to customers who have purchased furniture and need it delivered to their homes. You will coordinate with the delivery team to ensure that deliveries are made on time and that customers are satisfied with the delivery process.
The essential job functions include the following:
- Answer customer inquiries about furniture delivery via phone, email or in person.
- Schedule delivery appointments and ensure that all necessary information is collected from customers.
- Coordinate with the delivery team to ensure that all deliveries are made on time and that any issues are promptly addressed.
- Work with customers to resolve any delivery-related problems or concerns.
- Update customer accounts and delivery schedules in the company's computer systems.
- Maintain accurate records of all customer interactions and transactions.
- Provide feedback to management regarding customer concerns or areas for improvement.
- Assist with other tasks as needed to support the Furniture Delivery Department.
- Perform other duties assigned by management
Qualifications:
- High school diploma or equivalent required
- 1-2 years of experience in customer service or related field
- Strong communication skills, both verbal and written
- Excellent organizational and time management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of basic computer programs and systems
- Ability to work independently as well as part of a team
- Willingness to work flexible hours, including weekends and holidays
- Must be able to speak English fluently
- Fluency in Spanish is highly required
Physical Demands:
- Prolonged sitting at a desk
- Extensive computer use
- Eye strain.
- Occasional lifting of objects up to 40 lbs.
Working Conditions:
- Primarily indoor office setting.
- Occasional outdoor coordination with delivery team and customers.
- Exposure to noisy or busy environments during peak delivery times.
Work hours: my work various shifts, including evenings, weekends, and holidays
We are an equal opportunity employer and welcome applications from all qualified candidates.
Salary : $10